Player's Club Representative On-Call

Delaware Park Casino & Racing•Wilmington, DE

12d•Onsite

About The Position

This role is responsible for creating and ensuring a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. The Player's Club Representative On-Call will display a courteous and helpful attitude at all times when dealing with the public and build rewarding relationships. This position involves creating, updating, and verifying guest accounts using the player tracking system, and assisting with tournaments, promotions, giveaways, and prize patrol presentations as needed. The representative must be knowledgeable of and adhere to Company and Departmental Policies and Procedures, and actively promote company marketing and promotional events, answering guest questions proficiently. The role requires utmost discretion and confidentiality in handling all documentation and information, as well as handling customer problems and reporting incidents to the Players Club Supervisor and/or Manager. The position demands working productively in a fast-paced environment, effectively communicating with co-workers, and keeping Management apprised of any problem areas. Professionalism and respect must be maintained at all times when working with team members and guests. The role also involves written and verbal communication to promote positive team member and guest relations. All other duties as assigned will also be performed.

Requirements

One (1) to Three (3) years of customer service preferred.
Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
Act with discretion and maintain confidentiality in handling sensitive information.
Must be proficient in the use of Microsoft Office and other Operating Systems.
Must be able to wear and appear professional in the assigned uniform provided by Delaware Park, if applicable.

Responsibilities

Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships
Responsible for creating, updating, and verifying guest accounts, using the player tracking system.
Responsible for assisting with tournaments, promotions, giveaways, and prize patrol presentations, as needed.
Responsible for knowledge of and adherence to Company and Departmental Policies and Procedures
Knowledgeable and actively promotes company marketing and promotional events and is proficient in answering guest questions.
Acts with utmost discretion and maintains confidentiality in handling all documentation and information.
Handles customer problems and reports all incidents to the Players Club Supervisor and/or Players Club Manager.
Works productively in a fast-paced environment and effectively communicates with co-workers and keeps Management apprised of any problem areas.
Maintains professionalism and respect at all times when working with other team members and/or guests.
Communicate (both written and verbal) with and promote positive team member and guest relations.
Performs all other duties as assigned.