Wine Club Representative (On-Call)
About The Position
A Wine Club Representative job in Woodinville, WA is available at Chateau Ste. Michelle. This role provides exceptional customer service experiences for Vintage Reserve Club Members and helps support in relation to conducting tastings, club marketing, reporting, events, and strategic planning. This is a part-time, on-call, hourly role that is eligible for tips. Candidates for this role must have availability to work evenings and weekends and maintain regular on-call availability, including a minimum of two weekend shifts and two evening shifts per month, to support business needs, special events, and coverage opportunities. Ste. Michelle Wine Estates is the largest wine company in the Pacific Northwest, and among the largest premium wine companies in the U.S, with roots dating back to 1933. Throughout our 90+ year history, what has remained constant is our unwavering commitment to quality, service to our customers, and connection with our community. We are proud that our award-winning wines farmed in Washington are an expression of all the best things about the Pacific Northwest — the spirit of people, the abundance of the land, and the excellence-driven culture. Our distinctive portfolio of wines, including Chateau Ste. Michelle, 14 Hands, Columbia Crest, Intrinsic, Liquid Light, Northstar, and Spring Valley Vineyard, are enjoyed across the U.S. and distributed in over 100 countries.
Requirements
- Must be at least 21 years of age with high school diploma or equivalent.
- Class 12 MAST Permit and Food Handler's Permit required.
- Outstanding customer service skills and a minimum of two (2) or more years in a customer service position.
- Strong attention to detail, problem solving, written, and verbal communication skills.
- Ability to work in a fast-paced, changing environment.
- Proficiency in Point of Sales (POS) systems and computer skills required.
- History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.
Responsibilities
- Greet and provide accurate information about the company/winery to visiting guests, as well as over the phone.
- Respond to inbound calls and emails and conduct outbound calls related to general customer inquiries.
- Assist in the planning and coordination of club and special events.
- Drive revenue by selling wine and merchandise to wine club members.
- Conduct winery tours, tastings, and events for wine club members.
- Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees as needed.
- Assist with fulfillment of wine club and eCommerce orders as necessary, including pulling, packing, and processing wine orders for delivery, as well as curbside pickup.
Benefits
- Health Care Coverage including medical, dental, vision & prescription – eligible on date of hire for full-time employees
- Paid Vacation & Holidays
- 401(k) with Employer Match and Supplemental Contribution
- Employee Wine Discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
