Player's Club Representative On-Call

Delaware Park Casino & Racing•Wilmington, DE

9d•Onsite

About The Position

This role is responsible for creating and ensuring a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. The Player's Club Representative On-Call will build rewarding relationships by creating, updating, and verifying guest accounts using the player tracking system. They will also assist with tournaments, promotions, giveaways, and prize patrol presentations as needed. This position requires knowledge of and adherence to Company and Departmental Policies and Procedures, and the ability to actively promote company marketing and promotional events while proficiently answering guest questions. The representative must act with utmost discretion and maintain confidentiality in handling all documentation and information, handle customer problems, and report all incidents to the Players Club Supervisor and/or Players Club Manager. The role involves working productively in a fast-paced environment, effectively communicating with co-workers, and keeping Management apprised of any problem areas. Maintaining professionalism and respect at all times when working with other team members and/or guests is crucial. The representative will communicate (both written and verbal) and promote positive team member and guest relations. All other duties as assigned will also be performed.

Requirements

One (1) to Three (3) years of customer service preferred.
Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
Act with discretion and maintain confidentiality in handling sensitive information.
Must be proficient in the use of Microsoft Office and other Operating Systems.
Must be able to wear and appear professional in the assigned uniform provided by Delaware Park, if applicable.

Responsibilities

Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
Builds Rewarding Relationships
Responsible for creating, updating, and verifying guest accounts, using the player tracking system.
Responsible for assisting with tournaments, promotions, giveaways, and prize patrol presentations, as needed.
Responsible for knowledge of and adherence to Company and Departmental Policies and Procedures
Knowledgeable and actively promotes company marketing and promotional events and is proficient in answering guest questions.
Acts with utmost discretion and maintains confidentiality in handling all documentation and information.
Handles customer problems and reports all incidents to the Players Club Supervisor and/or Players Club Manager.
Works productively in a fast-paced environment and effectively communicates with co-workers and keeps Management apprised of any problem areas.
Maintains professionalism and respect at all times when working with other team members and/or guests.
Communicate (both written and verbal) with and promote positive team member and guest relations.
Performs all other duties as assigned.