Player Development Manager - Virginia

Hotel•Petersburg, VA

2d•Onsite

About The Position

The Player Development Manager is responsible for providing quality guest service, guest satisfaction, and increasing rated play and grows actual revenues annually, consistent with property plan, and cross property goals. The Player Development Manager will be an integral part of Live! Casino and Hotel in building and improving market share as being the key contact for guests and repeat visits. Maintains high visibility on the gaming floor to build and maintain relationships with frequent players. Responds to players needs and requests and resolves player issues following established guidelines. Manage day-to-day operations, oversee host performance, and maintain departmental standards and procedures.

Requirements

Ability to communicate clearly and effectively both orally and in writing.
Must possess initiative, as demonstrated through ability to logically and independently plan, organize, and complete work.
Must demonstrate well developed inter-personal skills.
Should have an ability to set and achieve high standards of performance.
Ability to make progress on multiple assignments under time constraints.
Requires excellent analytical, problem solving, critical thinking and decision-making skills.
Ability to express ideas or make recommendations concerning job related issues; learn specific job duties and complete detailed work assignments; maintain knowledge of basic concepts and techniques.
Ability to perform the manipulation of numbers and basic math calculations.
Ability to prepare and deliver formal presentations before public and private concerns.
Ability to perceive quality of work, read material, and review documents; receive instructions and hear inquiries from guests, clients or staff.
Ability to perceive emergency or distress signals.
Ability to perform job tasks and remain vigilant in the event of an emergency.
Ability to analyze and interpret departmental needs and results.
Ability to solve complex problems.
Ability to perform assigned duties under frequent time pressures in an interruptive environment.
Knowledge of Player Tracking System and Microsoft Office.
Knowledge of Gaming regulations.
Five (5) or more years experience in Player Development or Casino Marketing.
A four (4) year degree in Marketing, Business and or a related field or equivalent work experience.
Must be able to comply with all state gaming regulations, which may include obtaining a license.

Responsibilities

Works with Management within budget for premium rated players and VIP promotions.
Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events.
Ensure guests have a favorable gaming experience thorough developing trust and confidence in their player development hosts.
Evaluate customers play for comping needs.
Issues comps as necessary and authorized.
Responsible for managing and increasing rated play.
Coordinates the lines of communication between guest and other departments to ensure quest satisfaction.
Coordinates, and implements player promotional plans, processes and programs.
Create events and promotions to attract VIP players from outside markets and re-engage inactive players.
Meet with departmental director and coordinators as necessary.
Supervise Player Development Hosts.
Other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Live! Hotel, Food & Beverage, and Entertainment Discounts