Assistant Manager, Player Development

DraftKings Inc.

22h

About The Position

As an Assistant Manager of Player Development at DraftKings, you will lead and elevate the VIP team in a highly competitive market. This role involves driving revenue performance through strategic sales leadership, developing high-impact Hosts, and shaping the premium experience for the most valuable players. You will work cross-functionally to execute a best-in-class player strategy that strengthens loyalty, increases engagement, and fuels market growth. DraftKings emphasizes AI as an integral part of its present and future, powering work, guiding decisions, and sparking innovation to enhance customer experiences, streamline operations, and unlock new possibilities.

Requirements

Bachelor's degree in a related field or relevant experience with 4 years of experience in Marketing and Sales, specifically as it relates to relationship building, retention, and growth.
At least 1 year of experience managing a sales team through effective communication, coaching, and performance management.
Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
Demonstrated success in identifying and implementing strategies that improve operational efficiency and increase revenues while controlling expenses.
Must be able to obtain and maintain required State Gaming Licenses.

Responsibilities

Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers.
Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.
Work closely with Analytics teams to monitor reinvestment programs including comps and other earned or reward incentives.
Develop and implement sales training programs across the VIP team.
Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.
Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.