Manager Player Development

Cherokee Nation Businesses • Robinsonville, MS

3d • Onsite

About The Position

Provide support in a variety of functions and tasks for the player development department. All duties are to be performed in accordance with departmental policies, practices, and procedures.

Requirements

• Bachelor’s degree in business administration, or another related field, or equivalent experience.
• Five (5) to seven (7) years of gaming and/or players club experience.
• Five (5) to seven (7) years of leadership experience.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• Must have and maintain a valid driver’s license.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods and coordination of people and resources.
• Knowledge of principles and processes for providing customer service(s); this includes customer needs, assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Working knowledge of all Microsoft Office products
• Excellent written, communication, presentation, and computer skills.
• Ability to identify alternative solutions, conclusions or approaches to problems.

Nice To Haves

• Experience working in a similar casino resort setting.

Responsibilities

• Assists in all day-to-day activities.
• Leads a team comprised of guest-experience and sales-driven team members tasked with creating lasting guest relations and building brand loyalty for the purpose of increasing market share and revenue.
• Develops and implements policies and procedures; updates policies and procedures to ensure alignment with overall strategic plan.
• Manages host communication and development of guest contact strategies through OTPX.
• Assists with creating and managing all boutique host events.
• Oversees achievement of performance targets and budgeted goals.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager