Play Facilitator

Grand Rapids Children's Museum•Grand Rapids, MI

8d•Onsite

About The Position

The Play Facilitator is responsible for opening and closing the museum, carrying out daily procedures, facilitating exhibits and field trips, handling front desk procedures, maintaining a safe and clean environment, and communicating effectively with the team. This role involves direct interaction with guests, including children and school groups, to ensure a positive and engaging museum experience. The position requires a flexible schedule, including days, nights, and weekends, and involves physically demanding tasks.

Requirements

Communicate effectively with co-workers, museum visitors, volunteers, and the general public.
Possess the verbal and numerical aptitude to complete tasks and projects in a timely manner.
Maintain a positive attitude in times of large crowds and group visits.
Must be alert, able to concentrate, and possess good judgement and analytical skills.
Physically demanding in order to keep the museum clean and to play with kids in different exhibit spaces.
Mobility to move freely, bending, kneeling required on a daily basis while facilitating the Museum.
Lifting required on a regular basis, usually in conjunction with exhibits, deliveries and special events.
Must believe in and be able to demonstrate learning through play

Responsibilities

Opening and Closing of the Museum
Carry out daily procedures as determined by the Guest Experience Manager
Facilitate play with guests in the exhibit environment
Reset/tidy up exhibits to ensure a high quality experience for guests and maintain physical accessibility of all spaces
Cultivate open-ended, child-directed experiences
Greet school groups, teachers and chaperones in a friendly and courteous way as they enter the museum.
Direct the group’s lead teacher to communicate necessary information to Front Desk.
Collect admissions and responsibly handle all money exchanges
Work gift shop register, collecting admissions accurately and efficiently in a timely manner as to ensure a short line
Answer the telephone and route calls in a friendly, personable, and helpful manner
Sell memberships and promote daily and future programs and events
Provide clear information and answers regarding visitor questions
Follow all COVID cleaning protocols
Pick up manipulatives, organize exhibits
Regularly clean restrooms, kitchen, and overall facility
Enforce museum policies and rules
Assist with emergencies, as needed
Assist with clean-up on non-hazardous materials and some bodily fluids
Assist with minor repairs and maintenance of exhibits
Report broken exhibits, manipulatives and building problems to Facilities Manager
Assist with exterior maintenance, e.g. windows, snow removal, etc.
Check work email each schedule shift
Communicate with Guest Experience Manager about breaks and needing to step off the floor
Communicate with other Facilitators about tasks, stepping off the floor and breaks