Platform Specialist - Cisco

Ingram Micro•Buffalo, NY

About The Position

Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met. Provides support to a team of sales (inside/outside) representatives. Works with sales management, sales reps and customer service to process customer orders and/or change orders. Verifies and reviews the accuracy of orders. Responsible for monitoring overall account activity for assigned group. Tracks data and creates reports regarding market conditions, sales results, team earnings, etc. May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory). Takes orders on self qualified leads when appropriate. Prepares product/license quotes as needed for pre-sales customers.

Requirements

Two year college degree or equivalent experience and minimum 3 year experience in functional area.
OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level.
Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
Knowledge of professional, effective communication techniques and customer care.
Understanding of Ingram Micro programs, services, and products.
Skilled in personal computing including Microsoft programs such as Outlook and Excel.
Strong organizational skills.
Ability to work as a team member.
Analyze data to provide meaningful insights and trends.
Able to prioritize and operate with urgency and results oriented.
Pass a drug test.
Successfully pass a pre-employment (post offer) background check.

Responsibilities

Perform to required service level agreements (SLAs).
Provides assistance and training to lower-level employees.
Makes minor adjustments to working methods.
Explains practices, procedures and policies to reach agreement with others outside of the job area.
Provides administrative or technical support at a senior level.
May act as a lead or mentor to more junior technical or administrative support personnel.
Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Generally works independently within established procedures associated with the specific job function.
Normally receives little instruction on daily work.
Determines methods and procedures on new assignments.
May be informal team leader.