Cisco UC Engineer

Digital Consultants, LLC•Hampton, VA

11h

About The Position

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it’s the Digital family. Digital Consultants is seeking a skilled Cisco Unified Communications (UC) Engineer to design, implement, and support enterprise collaboration and voice solutions. This role is responsible for maintaining high-availability UC platforms, delivering reliable voice and video services, and ensuring seamless communication across the enterprise. The ideal candidate has deep expertise in Cisco UC technologies and thrives in fast-paced, mission-critical environments.

Requirements

Education: High School with 10+ years (or commensurate experience)
Clearance: TS/SCI
Certification: DoD 8570.01-M IAT Level II certification (Security+ CE, CCNA-Security, CySA+, CND)
Strong experience with Cisco UC technologies: CUCM, Unity Connection, IM&P, Expressway, Webex
Solid understanding of SIP, RTP, MGCP, QoS, and VoIP protocols
Experience with Cisco CUBE, voice gateways, and SRST configuration
Proficiency with dial plan design, call routing, and numbering plans
Familiarity with video conferencing systems and multi-site collaboration solutions
Experience with hybrid environments and enterprise IT solutions

Nice To Haves

Strong troubleshooting and analytical skills
Ability to document systems, configurations, and standards clearly
Excellent communication and cross-team collaboration skills
Relevant certifications preferred (CCNP Collaboration, CCIE Collaboration, or equivalent)
Experience with DoD NIPR, SIPR and JWICS Networks

Responsibilities

Design, configure, and maintain Cisco Unified Communications solutions, including CUCM, Unity Connection, Cisco IM&P, and Webex platforms
Support enterprise voice, video, and collaboration services including SIP, QoS, call routing, and dial plan management
Manage Cisco gateways, SBCs, and voice gateways (CUBE, ISR/ASR platforms)
Troubleshoot and resolve issues related to call quality, call routing, voicemail, conferencing, and device registration
Deploy and support Cisco Jabber, Webex devices, and Room/Desk systems
Perform UC upgrades, patching, clustering, and system integrations
Collaborate with networking, security, and infrastructure teams to ensure optimal UC performance and security
Develop and maintain documentation including system diagrams, configuration standards, runbooks, and operational procedures
Provide technical guidance and support to operations teams and end users
Assist with capacity planning, performance analysis, and UC system optimization