Sr. UC/Voice Engineer

Abacus Technology • Bedford, MA

5d • Onsite

About The Position

Abacus Technology is seeking a Unified Communications (UC) Engineer to provide technical support for strategic network and information services at Hanscom AFB. This is a full-time position.

Requirements

• 8+ years experience in unified communications.
• Bachelor’s degree in a related field. Additional years of experience may be substituted for degree requirements.
• Must be Security+ certified.
• In-depth hands-on experience of configuring/managing/ troubleshooting Avaya Aura product suite (Communication managers/Session Managers/System managers, Voice Mail Servers, Media/Utility Servers).
• Experience of configuring/managing/troubleshooting Session Border Controllers (SBCs), CAIRS E-911, Sonexis, vIPers, and T-Metrics ACD.
• Experience troubleshooting SIP-based sessions across internal, service provider, and external networks.
• Strong network debugging and troubleshooting skills.
• Create and maintain operational procedures, topology maps using Visio.
• Experience with databases, Windows servers and Linux based operating systems or appliances.
• Extensive hands-on experience in designing enterprise telephony solutions that will increase performance and flexibility to existing converged Gigabit Ethernet network infrastructure in accordance with AF UC policies and standards.
• Able to use packet capture and protocol analysis tools and techniques.
• Strong working knowledge of Telecom, including ISDN/T-1, Voice Protection Systems and IP address Management/DHCP, DNS.
• Strong working knowledge of associated telephony/VoIP standards and protocols such as SIP and H.323.
• Able to research technical issues and develop solutions using strong attention to detail.
• Must have excellent analytical, organizational, critical thinking, and project management skills.
• Must have strong communication skills.
• Must be self-motivated and have the ability to work effectively in a team environment.
• Must be able to lift and carry 50+ lbs when needed.
• Able to support emergency operations on an as needed basis 24/7 and weekend work may be required as project or issues warrant.
• Must be a US citizen and hold a current Secret clearance.
• Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Responsibilities

• Work with a team of UC engineers responsible for designing, managing, and implementing voice solutions per AF enterprise standards.
• Assist in planning of voice environments for internal customers, develop and review procedures for voice platform in relation to capacity planning, performance, reliability and security.
• Design, install, configure, and troubleshoot voice infrastructure and provide customer support for voice related services.
• Install, upgrade, operate, maintain, and configure all equipment/firmware/software required to ensure availability of all identified voice services in accordance with AF certification and accreditation and information assurance standards.
• Work with vendors, evaluate vendor hardware, software and communications products and make recommendations according to customer needs.
• Interface with distributed organizational Voice Responsible Officers, conduct and attend planning meetings, review existing and projected voice line counts and assignments, survey communication room and telephony backboard terminations and cross-connects, and creation and updates of notional voice line cut-sheets for engineering capacity planning and processing detailed cut sheets.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior