Cisco Senior Engineer
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: Caremark LLC, a CVS Health company, is hiring for the following role in Woonsocket, RI: Cisco Senior Engineer to Design and implement computer information and data communications networks. Duties include: Architect, design and support complex voice and contact center solutions that incorporate technologies such as Cisco Unified Contact Center Enterprise, Avaya Aura Contact Center Enterprise, Oracle SBC's, and Five9 Contact Center as a Service; engineer multi-vendor solutions that are fault resilient with integrations across the multi-vendor platforms; network planning and analysis to determine capacity needs for network infrastructure and other improvements, including voice technologies, PBX, and voice messaging automation; research and recommend specific network requirements, such as software, platforms, and hardware; develop and write procedures for use and troubleshooting of communications software; stay current with technology trends to effectively manage product portfolio in support of business needs; and, collaborate and drive effective partnerships across the enterprise technology functions to maximize alignment, efficiency, cost optimization and investments, and delivery. Telecommuting available. Multiple positions.
Requirements
- Bachelor’s degree (or foreign equivalent) in Computer Science, Computer Engineering, Electrical/Electronics Engineering, Computer Information Systems/Sciences, Information Technology, or a related field and four (4) years of progressive, post-baccalaureate experience in the job offered or related occupation.
- Four (4) years of experience in Software development lifecycle
- Four (4) years of experience in Software testing, quality assurance, and troubleshooting
- Four (4) years of experience in Avaya and Cisco technologies
- Four (4) years of experience in Designing, implementing, and operating a Cisco Enterprise Contact Center
- Four (4) years of experience in Cisco components: Unified Customer Voice Portal, Contact Center Enterprise, Communications Manager, Finesse, Intelligence Center, Intelligent Contact Management, Border Element (CUBE)
- Four (4) years of experience in Call routing and flows, IVR, CMS, recording, and overall contact center functionality
- Four (4) years of experience in Integration with Five9, or other public-cloud contact center systems
- Four (4) years of experience in Cloud-based telephony services
- Four (4) years of experience in Agile methodologies and product management tools
- Any related occupation, such as Network and Computer Systems Administrators, Computer Network Architects, Computer Network Support Specialists, and/or Senior Programmer Analyst.
Responsibilities
- Architect, design and support complex voice and contact center solutions that incorporate technologies such as Cisco Unified Contact Center Enterprise, Avaya Aura Contact Center Enterprise, Oracle SBC's, and Five9 Contact Center as a Service
- Engineer multi-vendor solutions that are fault resilient with integrations across the multi-vendor platforms
- Network planning and analysis to determine capacity needs for network infrastructure and other improvements, including voice technologies, PBX, and voice messaging automation
- Research and recommend specific network requirements, such as software, platforms, and hardware
- Develop and write procedures for use and troubleshooting of communications software
- Stay current with technology trends to effectively manage product portfolio in support of business needs
- Collaborate and drive effective partnerships across the enterprise technology functions to maximize alignment, efficiency, cost optimization and investments, and delivery
Benefits
- medical
- dental
- vision
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- fully-paid term life insurance plan
- short-term and long term disability benefits
- numerous well-being programs
- education assistance
- free development courses
- CVS store discount
- discount programs with participating partners
- Paid Time Off (“PTO”)
- vacation pay
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
