Platform Software Engineer 2

Oracle•Nashville, TN

8d•$81,000 - $166,100

About The Position

Delivers routine and some non-routine platform work under moderate supervision, including minor enhancements to shared services, SDKs, or integration adapters. Troubleshoots standard issues across components using established playbooks, helping maintain reliability and backward compatibility. Monitors and analyzes platform API/SDK usage for a subsystem; proposes small improvements to observability and resilience. Updates migration notes and reference implementations within defined guidelines.

Responsibilities

Deliver minor enhancements to shared services, integration adapters, or SDK surfaces within defined guardrails.
Apply compatibility and versioning rules during fixes and minor rollouts to protect downstream teams.
Propose observability and resilience improvements based on API/SDK usage signals for a subsystem.
Contribute to software solution design and analyze requirements to achieve business and operational goals.
Follow all phases of the software development lifecycle; develop and review code for new features and enhancements, and document software design and code.
Debug and troubleshoot simple and moderately complex software issues and develop fixes.
Implement functional testing, quality assurance, error logging, monitoring, and observability for debugging, following established frameworks.
Support standard and non-standard performance profiling and code optimization.
Troubleshoot and resolve standard and non-standard API functionality and integration issues; implement API versioning, lifecycle, and interoperability strategies.
Collaborate with the team and begin networking beyond the team to understand customer issues and align solutions.
Provide technical guidance and support for customer-reported issues, assist peers in advocating for customers, and suggest product enhancements based on feedback.
Help ensure customer satisfaction through timely issue resolution and effective communication; implement issue/defect handling and training processes.
Collaborate with experienced colleagues to investigate product maintenance issues and reach agreement on short- and long-term solutions.
Collaborate to establish and follow development practices and coding standards; help ensure code quality and adherence to acceptance criteria.
Apply industry best practices and assist with secure coding practices to prevent vulnerabilities.
Perform periodic system maintenance and testing, including upgrades or patching for critical vulnerabilities.
Help improve automation, testing, and debugging to maintain service/product availability, health, support, and reliability.
Track timelines, prioritize and adjust work as resources or timelines change, and complete work in alignment with project requirements.
Collaborate with teammates and stakeholders, listen actively, and ask questions to achieve shared objectives.
Identify and address issues, escalate problems when needed, and review information from multiple sources to troubleshoot errors.
Pursue relevant knowledge and skills, use feedback and training to improve, and participate in continuous learning and knowledge sharing.
Implement process, protocol, and workflow updates as directed and contribute ideas for future improvements.