Apple Ads - Platform Operations Business Specialist

Apple • Cupertino, CA

1d

About The Position

Apple Ads is seeking a Business Specialist for its globally positioned Platform Operations team. The team provides cross-functional business solutions and external support for Apple Ads customers. The specialist supports business operations for existing and future service platforms, collaborates with internal and external partners, and advocates for the Apple Ads business and its customers. The role provides support for Apple Ads systems and technical tools, investigates technical issues, and coordinates with Operations, Engineering, Product, Marketing, and Data teams to resolve issues and improve partner support.

Requirements

• 3–5 years of experience in Advertising Operations or a similar customer support role.
• Experience in a customer support organization focused on customer satisfaction.
• Fundamental knowledge of ad operations and ad delivery services.
• Experience reviewing technical requirements documentation.
• Bachelor’s degree or equivalent.
• Ability to create and revise email communications quickly and articulate messages to partners.
• Ability to resolve challenges and prioritize workloads.
• Ability to work independently and as part of a team in a dynamic, fast-paced environment.
• Strong organization and exceptional attention to detail.
• Ability to work with others across multiple time zones.
• Ability to identify and implement necessary actions quickly to accomplish goals, eliminate roadblocks, and create focus.
• Excellent verbal, visual, and written communication skills, including the ability to interpret data and communicate clearly and concisely.
• Ability to excel in a dynamic environment and function effectively amid ambiguity.
• Self-starter who is inquisitive and inclined to socialize ideas and drive innovation.
• Flexibility to work with partners and teams across multiple time zones.
• Flexibility to work weekends and holidays on a rotation.

Nice To Haves

• Search or performance advertising experience.
• B2B advertising experience.
• Developer relations experience.

Responsibilities

• Provide internal and external client support for Apple Ads systems and technical tools.
• Investigate and resolve technical issues.
• Lead support issues by providing data and analysis to Operations, Engineering, and Product teams.
• Monitor, analyze, and report on support efforts to key internal partners.
• Gather cross-functional feedback from Engineering, Product, Marketing, and Data teams about technical requirements for issue resolution.
• Coordinate ongoing cross-functional partner support meetings and advocate for the Apple Ads business and its customers.
• Assist internal Apple teams with policy enforcement and management efforts.
• Promote ongoing education for supported teams on internal tools and products.
• Develop support content and implement training for internal partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level