Platform Engineer, Specialist

Vanguard•Charlotte, NC

1d•Hybrid

About The Position

The Platform Engineer, Specialist plans and implements new technologies and major releases for critical enterprise-wide IT platform projects. The role designs, implements, and deploys platforms that meet business needs, and identifies and implements improvements and solutions to performance issues. The position provides expert technical support to ensure reliable production operation, diagnoses and troubleshoots complex hardware and software issues across multiple platforms, and maintains broad technical knowledge of software and infrastructure platforms. It develops technical standards, evaluates vendor products and technologies, and recommends vendors and new technologies. The role elevates code through development, test, and production environments on schedule; provides follow-up production support; and submits change-control requests and documentation. It learns client-area business functions and requirements and selects appropriate technical tools to address business needs. The Platform Engineer, Specialist also trains and mentors junior staff, resolves complex issues escalated by staff, provides guidance and consultation, and maintains departmental documentation. Additional duties include administering system activities, writing technical portions of deliverables, performing systems analysis and requirements definition, and contributing to special projects and other assigned duties.

Requirements

A minimum of eight years of related work experience.
An undergraduate degree in a related field, or an equivalent combination of training and experience.

Responsibilities

Plan and implement new technologies and major releases for critical enterprise-wide IT platform projects.
Design, implement, and deploy platforms to support business needs.
Identify, recommend, and implement improvements and solutions to performance issues.
Provide expert technical support and ensure reliable production operation.
Diagnose and troubleshoot complex hardware and software issues across multiple platforms.
Maintain technical knowledge of software and infrastructure platforms.
Develop technical standards; test and evaluate vendor products; recommend vendor selections and new technologies.
Elevate code into development, test, and production environments on schedule, provide follow-up production support, and submit change-control requests and documentation.
Understand client-area business functions and requirements and determine appropriate technical tools for business needs.
Train and mentor junior staff, troubleshoot complex issues escalated by staff, and provide guidance and consultation.
Update, write, and maintain departmental documentation.
Administer system activities and write technical portions of assigned deliverables.
Perform systems analysis, including requirements analysis and definition, and logical and physical design.
Participate in special projects and perform other duties as assigned.