Platform Engineer- Communications Platform

Milwaukee Tool•Milwaukee, MT

19h

About The Position

Milwaukee Tool is hiring an early-career Platform Engineer I to join its Digital Platform team and help power digital experiences used by Milwaukee Tool customers. The role administers and takes ownership of platforms supporting email marketing, customer engagement, demand generation, customer feedback, and digital forms. The engineer works with engineers, architects, product managers, and business teams to configure technology, solve problems, and translate business needs into digital solutions. It is designed for someone with 0–2 years of relevant experience who enjoys problem-solving, learning how systems work, and taking ownership at the intersection of technology and business. The role involves configuring, maintaining, and optimizing platforms; troubleshooting issues and integrations; and supporting projects from implementation and testing through deployment and production support. The engineer also analyzes data and system behavior, participates in incident investigations and root-cause analysis, documents configurations and support processes, and builds expertise in assigned platforms with the goal of becoming a trusted technical owner and subject matter expert.

Requirements

Strong problem-solving and troubleshooting skills.
Interest in learning, administering, and taking long-term ownership of enterprise software platforms and digital technologies.
Familiarity with, or willingness to learn, JSON, APIs, data structures, and debugging.
Basic SQL skills or willingness to learn.
Ability to break down ambiguous problems, ask thoughtful questions, and find practical solutions.
Ability to understand business needs and translate them into technical solutions.
Clear communication skills and ability to explain technical concepts to non-technical audiences.
Systems thinking and interest in understanding how technologies, platforms, and business processes work together.
Ability to collaborate with diverse teams across departments and geographies.
Comfort working in a fast-paced environment with changing priorities.

Nice To Haves

Bachelor's degree in Information Systems, Business or Data Analytics, Software Engineering, Digital Marketing, or a related field preferred.
Interest in digital communications and customer experiences.
Experience or familiarity with Braze, Qualtrics, Digioh, or Rudderstack.
Programming or scripting experience is helpful but not required.

Responsibilities

Configure, maintain, and optimize platforms supporting transactional and marketing email journeys, lead generation, and customer feedback.
Translate business and product needs into technical solutions.
Troubleshoot platform issues, bugs, and integration problems across digital products.
Work with APIs, webhooks, data feeds, and integrations between enterprise systems.
Analyze data and system behavior to identify root causes and solve problems.
Support projects through implementation, testing, deployment, and ongoing production support.
Participate in incident investigations and root-cause analysis.
Use data, analytics, and stakeholder feedback to identify opportunities to improve customer experiences and business processes.
Partner with product managers and business teams to understand and prioritize requests.
Document platform configurations, technical solutions, and support processes.
Collaborate with engineers, architects, product managers, and business stakeholders across departments and geographies.
Build deep expertise in assigned platforms and grow into a trusted technical owner and subject matter expert.