Solutionhealth - Platform Engineer - IT - Full Time - HYBRID

SolutionHealth • Manchester, NH

6d • Hybrid

About The Position

The Platform Engineer is a fully contributing individual contributor in the second tier of the Platform Services engineering career ladder. The role is responsible for the reliable operation, administration, implementation, and continuous improvement of enterprise platform services, working with greater independence, technical depth, judgment, and accountability than an Associate Platform Engineer.

Reporting to the Manager, IT Platform Services, the Platform Engineer supports and maintains infrastructure platforms across cloud and on-premise environments. These include servers, virtualization, storage, data center technologies, cloud services, SQL platforms, email services, monitoring tools, automation tools, backup platforms, and related technologies supporting clinical, administrative, and business operations. The engineer executes assigned operational, project, lifecycle, and service management responsibilities independently, escalating complex architecture, design, and high-risk decisions as appropriate.

The role troubleshoots incidents, fulfills service requests, implements approved changes, supports patching and upgrades, contributes to automation and standardization, maintains accurate documentation, and collaborates with peer IT teams, cybersecurity, application teams, vendors, and business stakeholders. The position demonstrates SolutionHealth’s mission, values, and standards of behavior and develops toward more advanced senior engineering responsibilities.

Requirements

• Associate degree, technical certificate, completion of a relevant IT training program, or an equivalent combination of education, certifications, and hands-on technical experience.
• At least three years of directly related IT infrastructure operations, systems administration, cloud, server, storage, virtualization, SQL, email, data center, automation, backup, monitoring, or related platform engineering experience.
• Relevant infrastructure, cloud, Microsoft, virtualization, server, storage, database, cybersecurity, automation, or related technical certification, or ability to obtain an approved role-relevant certification within 12 months of hire.
• ITIL Foundation certification within 12 months of hire.
• Working knowledge of enterprise infrastructure concepts, including servers, operating systems, virtualization, storage, backup, monitoring, networking dependencies, cloud services, SQL platforms, email services, secure configuration practices, service dependencies, and operational risk management.
• Must live local to Manchester/Nashua, New Hampshire.
• Must participate in completing the Epic Sphinx test as part of the consideration process.
• Must not require employer-sponsored work authorization now or in the future; applicants requiring sponsorship will not be considered.

Responsibilities

• Support daily operation, monitoring, maintenance, documentation, and improvement of assigned enterprise platform services under the direction of the Manager, IT Platform Services.
• Perform service requests, operational checks, ticket updates, monitoring reviews, backup validations, patch follow-up tasks, capacity reviews, and troubleshooting within assigned scope.
• Follow documented procedures, standards, implementation plans, change controls, access requirements, validation steps, and escalation paths to ensure safe and reliable work.
• Participate in and execute assigned incident response, service restoration, request fulfillment, change implementation, project support, maintenance windows, and lifecycle activities.
• Promptly and accurately escalate incidents, risks, failed procedures, unclear requirements, security concerns, capacity issues, service dependencies, or potential patient care impacts.
• Maintain accurate work notes, knowledge articles, support procedures, inventory records, diagrams, and operational documentation for assigned platform services.
• Administer and support physical and virtual server, storage, backup, monitoring, data center, cloud, SQL, email, and infrastructure management tasks within assigned scope.

Benefits

• Health coverage
• Dental coverage
• Prescription coverage
• Vision coverage
• Short-term disability coverage
• Long-term disability coverage
• Life insurance coverage
• Competitive pay
• Tuition reimbursement
• 403(b) Retirement Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree