Platform Enablement Consultant (SaaS Consumer Insights Platform)
About The Position
As a Platform Enablement Consultant on the Global Research Enablement team, you will support quantilope’s “Do It with quinn” (DIQ) self-serve consumer research ecosystem. Clients use the platform to design and execute research alongside quinn, an AI research partner. You will provide technical enablement and support by investigating complex platform issues, managing escalations, and reviewing AI-generated outputs to help ensure smooth research execution. The role combines SaaS platform troubleshooting, market research and survey-flow knowledge, AI quality assurance, and customer education. You will work with users and Product to investigate software behavior and survey logic, help customers use platform capabilities independently, and identify recurring friction points and opportunities to improve workflows and the product.
Requirements
- Deep technical aptitude, strong analytical skills, and the ability to investigate and resolve complex software issues.
- Solid understanding of market research fundamentals and survey-flow mechanics, including question routing, skip patterns, piping, quota definitions, and screening criteria.
- Ability to use AI tools effectively while identifying hallucinations, misstatements, and logic gaps in AI-generated outputs.
- Clear communication skills to translate technical issues, bug investigations, and survey workflows into actionable guidance for clients and internal engineering teams.
- Ability to thrive in a fast-paced SaaS environment and improve support workflows, knowledge base resources, and customer success metrics.
- A degree in Information Systems, Business, or a related analytical field, or equivalent practical experience in technical support, SaaS enablement, or market research operations.
Responsibilities
- Manage and resolve complex escalations from users or quinn using the platform, ticketing systems, and AI tools.
- Act as a bridge between users and the Product team.
- Investigate unexpected platform behavior to determine whether it is caused by software bugs, user error, or flawed survey logic, and coordinate with Product on resolutions.
- Review quinn-generated outputs for technical precision and identify hallucinations, data inconsistencies, and logic gaps in automated questionnaire designs.
- Educate and train customers on platform capabilities so they can build and run research independently.
- Learn the evolving platform and analyze support queue trends to recommend workflow improvements.
- Capture client friction points and advocate for targeted platform enhancements.
Benefits
- Flexible PTO and flexible working hours.
- Remote and hybrid work opportunities.
- Opportunity to work abroad for up to 6 weeks per year.
- Dedicated learning budget and company-wide workshops.
- Health, dental, and vision benefits.
- Support from certified mental health first aiders.
- Company-wide mental health days twice a year.
- 401(k) program with a 3.5% annual match.
- Team offsites and summer and holiday parties.
- 10% bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
