Plaintiff Personal Injury Intake Case Manager
About The Position
The Ward Law Group is an award-winning Plaintiff Personal Injury Law Firm recognized as one of the Best Places to Work. Our mission is to change lives, one client at a time. We are seeking experienced Plaintiff Personal Injury Intake Case Managers who are passionate about serving injured clients and making a meaningful impact. This role is for proactive case managers who take ownership, solve problems, and advocate for clients from the beginning of their legal journey. We foster a collaborative, innovative, and high-accountability culture where Intake Case Managers are empowered to manage their caseloads, build client relationships, and move cases forward. The work completed during the pre-litigation stage is crucial for successful case outcomes. This is a full-time, onsite position in Miami Lakes, Florida.
Requirements
- Fluent in both English and Spanish.
- Minimum 2 years of recent Florida Plaintiff Personal Injury pre-litigation case management experience managing motor vehicle accident (MVA) cases from intake through pre-litigation resolution.
- Minimum 1 year of experience working within a Plaintiff Personal Injury law firm.
- Recent plaintiff personal injury pre-litigation experience (not workers' compensation).
- Liability and coverage investigations.
- Property damage claim handling and coordination.
- Advancing cases through the Florida pre-litigation process.
- Managing a high-volume caseload in a fast-paced environment.
- Working in a KPI-driven production environment with measurable performance metrics.
- Demonstrated case progression ownership and file movement.
- Ability to work onsite Monday through Friday from 8:30 AM to 5:00 PM in our Miami Lakes office.
- Applicants must be legally authorized to work in the United States and must not require current or future employer sponsorship for employment.
Responsibilities
- Serve as the primary point of contact for clients throughout the pre-litigation process.
- Independently manage a high-volume Plaintiff Personal Injury caseload.
- Maintain regular communication regarding treatment status, case progression, property damage, and outstanding requirements.
- Respond promptly and professionally to client calls, emails, text messages, and voicemails.
- Maintain accurate and detailed case documentation within Litify or the firm's case management system.
- Monitor case milestones and proactively move files forward.
- Monitor treatment progression and provider compliance.
- Coordinate treatment-related follow-up with clients and medical providers.
- Identify treatment gaps, missed appointments, and barriers impacting case progression.
- Request, obtain, review, and organize medical records and medical bills.
- Ensure cases remain on track for demand preparation.
- Communicate directly with bodily injury and property damage insurance adjusters.
- Verify claim information, coverage, policy limits, liability decisions, and adjuster assignments.
- Assist clients with Property Damage Claims, Total Loss Claims, Rental Vehicle Coordination, Diminished Value Claims, Loss of Use Claims, and PIP Claims.
- Manage a high-volume caseload while meeting productivity expectations.
- Review files for completeness and readiness.
- Escalate legal issues requiring attorney review.
- Prepare files for demand preparation.
- Ensure all supporting documentation is obtained and organized before transfer.
Benefits
- Medical, Dental & Vision Insurance
- Company-paid Life Insurance
- Short-Term Disability
- Long-Term Disability
- Supplemental Insurance Options
- 401(k) with Company Match
- Paid Time Off
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
