Plaintiff Personal Injury Reductions Manager
About The Position
The Ward Law Group is seeking an experienced Plaintiff Personal Injury Reductions Manager to lead its Reductions Department. This role is responsible for managing and developing a team of Reductions Specialists and Team Leads, overseeing departmental operations, improving performance, and ensuring accurate, timely, and compliant settlement reductions. The ideal candidate is an experienced plaintiff personal injury leader who has successfully managed reductions teams, negotiated complex medical liens, and driven measurable operational results in a high-volume environment. The Ward Law Group is an award-winning personal injury law firm committed to delivering exceptional legal representation and creating an environment where talented professionals can grow, lead, and make a meaningful impact. They foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for clients. Every role contributes directly to helping injured individuals navigate challenging times and supporting the firm's growth.
Requirements
- Minimum 5 years of recent experience handling medical lien reductions, hospital negotiations, and settlement support within a Plaintiff Personal Injury law firm.
- Minimum 3 years of experience leading or managing a team of legal professionals in a Plaintiff Personal Injury law firm.
- Demonstrated success managing departmental performance through productivity, quality, or turnaround time metrics in a high-volume environment.
- Bilingual in English and Spanish.
- Experience using Litify (Salesforce) or a comparable legal case management system.
Responsibilities
- Lead, coach, and develop a team of Reductions Specialists and Team Leads.
- Oversee daily department operations, workflow, and productivity to ensure timely case resolution.
- Review and assist with complex hospital, medical provider, and lien negotiations.
- Monitor departmental performance, quality, and turnaround times while implementing process improvements.
- Collaborate with attorneys and firm leadership to resolve escalated matters and improve operational performance.
- Review settlement documentation for accuracy and ensure compliance with firm policies, attorney direction, and applicable legal and regulatory requirements.
- Recruit, train, and conduct performance evaluations for team members.
Benefits
- Medical, Dental & Vision Insurance
- Company-paid Life Insurance
- Short-Term Disability
- Long-Term Disability
- Supplemental Insurance Options
- 401(k) with Company Match
- Paid Time Off
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
