Plaintiff Personal Injury Intake Case Manager

The Ward Law Group, PL•Miami Lakes, FL

4d•Onsite

About The Position

Join an Award-Winning Plaintiff Personal Injury Law Firm. At The Ward Law Group, our mission is simple: Changing Lives. One Client at a Time. Recognized as one of the Best Places to Work for consecutive years, we are committed to building a team of exceptional legal professionals who are passionate about serving injured clients, delivering outstanding service, and making a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where our Intake Case Managers are empowered to take ownership of their caseloads, build strong client relationships, and proactively move cases forward. Every case is managed with urgency, compassion, and attention to detail because we understand that the work completed during the pre-litigation stage lays the foundation for successful case outcomes. We don't hire people who simply answer phones—we hire proactive case managers who take ownership, solve problems, and advocate for our clients from the very beginning of their legal journey. If you are an experienced Plaintiff Personal Injury Intake Case Manager who thrives in a fast-paced, high-volume environment, enjoys building relationships with clients, coordinating medical treatment, managing insurance and property damage matters, and driving cases toward demand readiness, we invite you to join The Ward Law Group. Our Core Values Faith – We act with integrity, honesty, and purpose in everything we do. Accountability – We take ownership of our work, our commitments, and the results we deliver for our clients. Leadership – We lead through initiative, professionalism, collaboration, and a commitment to continuous improvement while helping our clients and teammates succeed. Loyalty – We build lasting relationships through trust, respect, and an unwavering commitment to our clients, teammates, and community. Service to Our Clients – We provide compassionate, responsive, and exceptional service while guiding clients through one of the most important stages of their case and helping prepare them for a successful recovery. Service to Our Teammates – We foster a culture of collaboration, communication, mutual respect, and shared accountability because we achieve the best outcomes when we work together. Service to Our Community – We are committed to making a positive impact by serving and strengthening the communities where we live and work. At The Ward Law Group, Intake Case Managers have the opportunity to make a meaningful difference from the very beginning of every case. You'll work alongside an experienced team, develop your expertise in Plaintiff Personal Injury law, and play a critical role in helping clients receive the care, guidance, and support they need while helping us change lives—one client at a time. The Plaintiff Personal Injury Intake Case Manager plays a critical role in managing pre-litigation personal injury cases from intake through medical treatment, case progression, and demand readiness. This is a high-volume, production-driven role responsible for independently managing an active caseload while serving as the primary point of contact for injured clients throughout the pre-litigation process. The successful candidate will coordinate medical treatment, communicate directly with insurance adjusters, manage bodily injury and property damage claims, request and review medical records and bills, maintain accurate case documentation, and ensure each case progresses efficiently toward demand preparation. This is not a call center, customer service, receptionist, or scheduling position. The ideal candidate has direct experience independently managing Plaintiff Personal Injury pre-litigation cases and understands how to proactively move cases forward while delivering exceptional client service. This is a full-time onsite position located in Miami Lakes, Florida.

Requirements

Fluent in both English and Spanish.
Minimum 2 years of recent Plaintiff Personal Injury pre-litigation case management experience.
Minimum 1 year of experience working within a Plaintiff Personal Injury law firm.
Minimum 1 year of experience independently managing Plaintiff Personal Injury cases from intake through demand readiness.
Minimum 1 year of experience handling bodily injury (BI) claims.
Minimum 1 year of experience communicating directly with insurance adjusters regarding Plaintiff Personal Injury claims.
Experience coordinating client medical treatment and following up with medical providers.
Experience managing property damage claims, including total loss, rental coordination, diminished value, and PIP claims.
Experience requesting, reviewing, and organizing medical records and medical bills.
Experience preparing case files for demand preparation or attorney review.
Ability to work onsite Monday through Friday from 8:30 AM to 5:00 PM in our Miami Lakes office.
Applicants must be legally authorized to work in the United States and must not require current or future employer sponsorship for employment.

Responsibilities

Serve as the primary point of contact for clients throughout the pre-litigation process.
Independently manage a high-volume Plaintiff Personal Injury caseload.
Maintain regular communication regarding treatment status, case progression, property damage, and outstanding requirements.
Respond promptly and professionally to client calls, emails, text messages, and voicemails.
Maintain accurate and detailed case documentation within Litify or the firm's case management system.
Monitor case milestones and proactively move files forward.
Monitor treatment progression and provider compliance.
Coordinate treatment-related follow-up with clients and medical providers.
Identify treatment gaps, missed appointments, and barriers impacting case progression.
Request, obtain, review, and organize medical records and medical bills.
Ensure cases remain on track for demand preparation.
Communicate directly with bodily injury and property damage insurance adjusters.
Verify claim information, coverage, policy limits, liability decisions, and adjuster assignments.
Assist clients with Property Damage Claims, Total Loss Claims, Rental Vehicle Coordination, Diminished Value Claims, Loss of Use Claims, and PIP Claims.
Manage a high-volume caseload while meeting productivity expectations.
Review files for completeness and readiness.
Escalate legal issues requiring attorney review.
Prepare files for demand preparation.
Ensure all supporting documentation is obtained and organized before transfer.