PIR Case Management Specialist

International Rescue Committee • Seattle, WA

7d • Hybrid

About The Position

The Case Management Specialist provides trauma-informed services to refugees and other qualified immigrants through the Program for Initial Resettlement (PIR). The role supports positive resettlement experiences and client self-sufficiency by developing individualized service and self-sufficiency plans in partnership with clients and coordinating access to financial, medical, social, vocational, housing, and other resources consistent with eligibility and program requirements.

The specialist coordinates pre- and post-arrival support, conducts client intakes, monitors progress toward goals, documents services, and collaborates with IRC colleagues and community partners. The position uses a personal insured vehicle to travel and transport clients and materials as needed. It is represented by the OPEIU union and is limited-term, with an end date of September 30, 2027, and possible extension.

Requirements

• Bachelor’s degree in social work or a related field is preferred.
• 1–3 years of experience working in an administrative role.
• Strong relationship-building, diplomacy, and networking skills, with the ability to build internal and external relationships effectively.
• Ability to work independently and as a team member in a fast-paced, cross-cultural environment.
• Self-starter with excellent problem-solving skills and demonstrated ability to multitask, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• English proficiency, spoken and written.
• Proficiency in Microsoft Office applications, including Teams, Word, Excel, Outlook, and PowerPoint; ability to use the internet and other digital tools for data entry, research, and problem-solving.
• Valid driver’s license and access to a personal, insured vehicle; mileage reimbursement is available.
• Commitment to continual learning and growth, anti-racism, and valuing diversity, equality, and inclusion.

Nice To Haves

• Experience working with refugee and/or immigrant populations is strongly preferred.
• Professional proficiency in relevant languages is preferred, such as Dari, Pashto, Swahili, Arabic, Ukrainian, Russian, Tigrinya, or Spanish.
• Bachelor’s degree in social work or a related field of study is preferred.

Responsibilities

• Coordinate timely pre- and post-arrival services, including airport pickup, initial and permanent housing, food, medical care, transportation access, and orientation to the new environment.
• Help clients find and apply for permanent housing and support them through the move-in process.
• Conduct intake services with clients to assess their needs.
• Develop individualized self-sufficiency plans and SMART goals in partnership with each client.
• Provide services relevant to client goals, including distributing direct financial assistance, assisting with public-benefit applications, and making referrals to medical, mental-health, and housing services.
• Ensure active clients receive at least one meaningful interaction every 30 days, for up to 90 days of service.
• Assess and monitor client progress toward established goals, address challenges, and help ensure available resources are used.
• Document each client interaction in accordance with program requirements.
• Enter client information into IRC’s ETO case documentation database and assist with tracking and reporting as needed.
• Collaborate with coworkers and partner organizations and build and maintain relationships with area service providers.
• Use a personal, insured vehicle to travel and transport clients and materials throughout the service delivery area as needed.
• May train and lead volunteers and interns.
• Perform other duties as assigned.

Benefits

• 10 paid sick leave days.
• 10 U.S. holidays.
• 20–25 paid time off days, based on role and tenure.
• Medical insurance starting at $163 per month.
• Dental insurance starting at $6.50 per month.
• Vision insurance starting at $5 per month.
• Flexible spending accounts for healthcare, dependent care, and commuter expenses.
• 403(b) retirement savings plan with employer match and immediate vesting.
• Non-elective employer retirement contribution based on age and years of service, with three-year vesting.
• Disability insurance.
• Life insurance.
• Employee Assistance Program offering confidential counseling and support services for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level