CRC (PIR) Program Case Aide

Catholic Charities•Des Moines, IA

About The Position

The Case Aide provides clerical and program support for refugee-focused services in Catholic Charities’ Community Resource Coordination (CRC) program, contracted through the federal Program of Initial Resettlement (PIR). The role performs routine administrative work, including setting up case files, scanning, copying, filing, and updating client records. It also supports client arrival services, financial reimbursement, housing coordination, and employment assistance. The position reports to the CRC Program Manager and works with CRC staff and community partners to support clients’ self-sufficiency.

Requirements

High school diploma or equivalent.
3–6 months of related job experience and/or training.
Understanding of basic office procedures and administrative tasks.
Familiarity with data entry and document management systems.
Excellent organizational skills and ability to manage multiple tasks and prioritize effectively.
Strong attention to detail and accuracy in handling documents and data entry.
Effective written and verbal communication skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Ability to perform repetitive tasks accurately and consistently.
Ability to work independently and as part of a team.
Ability to manage time efficiently to meet deadlines.
Ability to adapt to changing priorities and work well under pressure, particularly during high client arrival periods.
Strong problem-solving abilities and initiative.
Proficiency in Microsoft Office Suite and related software.
Experience with web-based databases.
Ability to learn new software and systems quickly.
Some travel may be required.
Valid driver’s license and ability to successfully pass a Motor Vehicle Record check.
Ability to pass a criminal background screening, including a Child and Dependent Adult Abuse registry check.
Compliance with Safe Environment training and monthly bulletins.
Commitment to Catholic Charities’ mission, including understanding Catholic Social Teaching and demonstrating the agency’s philosophy and values.
Support for Catholic Social Teaching principles in public forums and fulfillment of job responsibilities consistent with the teachings of the Catholic Church.

Nice To Haves

Awareness of the refugee resettlement process and related documentation.

Responsibilities

Process client mail daily by copying important documents and recording key information in electronic case files.
Organize documentation for contracted interpreters as necessary.
Update client information in web-based databases.
Conduct outreach to landlords in and around the Des Moines metro area to establish and maintain partnerships, identify housing opportunities, and help secure housing for CRC clients.
Coordinate housing-related activities, including move-ins with landlords, moving companies, community partners, and other service providers.
Assist in setting up required utilities for clients.
Assist clients with resume building, interviewing skills, public transportation orientation, and other activities related to securing and maintaining employment.
Network with resettlement agencies, nonprofit organizations, private businesses, and government entities to build relationships that support client self-sufficiency.
Request rent checks and assist with lease signings as needed.
Create electronic case files for all Program of Initial Resettlement clients.
Support team members with urgent tasks during periods of high client arrivals.
Assist other CRC staff with coordinating client service activities as requested.
Attend staff and community meetings, approved seminars, agency trainings and retreats, and professional conferences.