CRC (PIR) Program Case Manager

CATHOLIC COUNCIL FOR SOCIAL CONCERNS INC•Des Moines, IA

About The Position

The Case Manager supports newly arrived refugee clients throughout the contracted federal Program of Initial Resettlement (PIR) process within Catholic Charities’ Community Resource Coordination (CRC) program. The role helps clients obtain services including housing, healthcare, education, eligible public benefits, and other necessary support. The Case Manager transports and accompanies clients to appointments and delegates tasks to Case Aides, volunteers, and interns to ensure services are delivered within deadlines. The position maintains detailed written documentation and case files and requires effective multitasking in a fast-paced environment. The role regularly travels throughout the Des Moines metropolitan area and surrounding communities in the 23 counties of southwest Iowa in the Des Moines Diocese. Services are provided in a culturally and linguistically appropriate manner, often using third-party interpreters. The Case Manager is also expected to support Catholic Charities’ mission and values, maintain confidentiality, and participate in meetings, trainings, and professional events.

Requirements

Bachelor’s degree in Social Work, Sociology, International Studies, or a related field; or 1–2 years of related job experience and/or training; or an equivalent combination of education and experience.
Good communication skills, including the ability to communicate with limited English-speaking clients through interpreters, listen and comprehend, seek clarification, use appropriate communication methods, and express ideas clearly in writing and verbally.
Good interpersonal skills and the ability to establish and maintain effective working relationships with people with diverse social concerns and problems while maintaining personal boundaries.
Ability to work effectively as a team member, keep others informed, support colleagues, and contribute to a positive team spirit.
Strong organizational skills and ability to manage multiple tasks and prioritize effectively.
Demonstrated reliability, good attendance and punctuality, and ability to follow directions.
Proficiency in Microsoft Office Suite and related software, with ability to learn program-specific software applications.
Regular travel to service-area sites is required.
Valid driver’s license and ability to pass a Motor Vehicle Record check.
Ability to pass a criminal background screening, including Child and Dependent Adult Abuse registry check.
Ability to maintain confidentiality according to policy and legal requirements.
Commitment to Catholic Charities’ mission, understanding of Catholic Social Teaching, and ability to demonstrate the agency’s philosophy and values.

Nice To Haves

Knowledge of crisis intervention and social work programs and practices.
Previous work with underserved or limited-English communities.
Knowledge of, experience with, or willingness to learn about global culture, global migration, and refugee resettlement.
Multilingual ability, particularly in Arabic, languages from Eastern Europe, or languages from Burma/Myanmar.

Responsibilities

Welcome newly arriving clients at the airport, often late at night.
With support from a Case Aide, arrange satisfactory, safe, and sanitary housing before clients arrive; help clients understand and sign leases; maintain relationships with landlords; and address miscellaneous housing issues.
Travel throughout the Des Moines metropolitan area and surrounding communities in the 23 counties of southwest Iowa to assist clients as needed.
Complete required reports for funders, including CCUSA and the Bureau of Refugee Services.
Build relationships with Ethnic Community Based Organizations and other community partners; participate in community meetings and events as applicable.
Provide clients with orientation on home safety, culture, and riding DART buses, in coordination with other CRC staff.
Assist clients with obtaining Social Security cards and enrolling in public food assistance, cash assistance, and Medicaid programs; assist with Supplemental Security Income when applicable.
Coordinate initial health screenings and appointments for acute health issues, and educate clients about required immunizations for school registration and green card filing.
Facilitate school enrollment for children.
Conduct home visits at designated intervals; evaluate client situations, assess needs, and determine appropriate actions or referrals to other agencies.
Ensure required services are provided on time and delegate tasks to Case Aides, volunteers, and interns as needed.
Maintain case notes, client visit records, and other required case file documents.
Coordinate services with Catholic Charities staff and community providers.
Deliver services in a culturally and linguistically appropriate manner, frequently working with third-party interpreters.
Attend staff meetings, community meetings, approved seminars, agency trainings and retreats, and professional conferences.
Maintain absolute confidentiality of written and verbal information according to policy and legal requirements.
Comply with Safe Environment training and monthly bulletins and demonstrate Catholic Charities’ mission, Catholic Social Teaching principles, philosophy, and values.