PIR Case Management Specialist

International Rescue Committee • Seattle, WA

7d • $28 - $30 • Hybrid

About The Position

The Case Management Specialist provides trauma-informed services to refugees and other qualified immigrants participating in the Program for Initial Resettlement (PIR). The role supports positive resettlement experiences and client self-sufficiency by working with clients, colleagues, and external parties to develop individualized service and self-sufficiency plans. Services draw on financial, medical, social, vocational, and other resources according to client eligibility and program requirements.

The position coordinates pre- and post-arrival support, helps clients secure permanent housing, conducts intake and needs assessments, and provides ongoing case management for up to 90 days. The specialist documents client interactions and information in IRC’s ETO database, collaborates with community providers, and may train and lead volunteers and interns. The position is represented by the OPEIU union and is limited-term through September 30, 2027, with the possibility of extension.

Requirements

• Bachelor’s degree in social work or a related field is preferred.
• One to three years of experience working in an administrative role.
• Strong relationship-building, diplomacy, and networking skills, including the ability to build internal and external relationships.
• Ability to work independently and as a team member in a fast-paced, cross-cultural environment.
• Self-starter with excellent problem-solving skills and the ability to multitask, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• English proficiency, spoken and written.
• Proficiency in Microsoft Office applications, including Teams, Word, Excel, Outlook, and PowerPoint; ability to use the internet and other digital tools for data entry, research, and problem-solving.
• Valid driver’s license and access to a personal, insured vehicle.
• Commitment to continual learning and growth, anti-racism, and the values of diversity, equality, and inclusion.

Nice To Haves

• Experience working with refugee and/or immigrant populations is strongly preferred.
• Professional proficiency in relevant languages is preferred, including Dari, Pashto, Swahili, Arabic, Ukrainian, Russian, Tigrinya, or Spanish.

Responsibilities

• Coordinate timely pre- and post-arrival services, including airport pickup, initial and permanent housing, food, medical care, transportation access, and orientation to the client’s new environment.
• Help clients find and apply for permanent housing and support them through the move-in process.
• Conduct client intake and needs assessments, and develop individualized self-sufficiency plans and SMART goals in partnership with clients.
• Provide services aligned with client goals, including distributing direct financial assistance, helping with public-benefit applications, and referring clients to medical, mental health, and housing services.
• Ensure active clients receive at least one meaningful interaction every 30 days, for up to 90 days of service.
• Assess and monitor client progress, address challenges, and help ensure available resources are used.
• Document each client interaction according to program requirements; enter client information in IRC’s ETO case documentation database and assist with tracking and reporting.
• Collaborate with coworkers and partner organizations, and build and maintain relationships with area service providers.
• Use a personal, insured vehicle to travel and transport clients and materials throughout the service delivery area as needed.
• May train and lead volunteers and interns.
• Perform other duties as assigned.

Benefits

• 10 paid sick-leave days and 10 U.S. holidays.
• 20–25 days of paid time off, based on role and tenure.
• Medical insurance, with plans starting at $163 per month.
• Dental insurance, with plans starting at $6.50 per month.
• Vision insurance, with plans starting at $5 per month.
• Flexible spending accounts for healthcare, dependent care, and commuting.
• 403(b) retirement savings plan with employer match and immediate vesting, plus a non-elective employer contribution based on age and years of service, subject to three-year vesting.
• Disability insurance and life insurance.
• Employee Assistance Program offering confidential counseling and support services for employees and their families.
• Mileage reimbursement for use of a personal, insured vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level