PIP & Personal Injury Paralegal – Narrative Operations

Redefine Management, LLC • Matawan, NJ

17h • $65,000 - $85,000 • Hybrid

About The Position

Redefine Management is seeking an experienced, highly organized paralegal or medical-legal professional to oversee the medical narrative reporting process and provide legal-administrative support for Personal Injury Protection (PIP) and motor vehicle accident (MVA) cases. The position coordinates physicians, legal teams, outside attorneys, and internal departments to ensure narrative reports, medical documentation, and case requests are processed accurately and efficiently.

The role manages end-to-end narrative report workflows, coordinates physician opinions and supporting records, tracks requests and deadlines, reviews materials for completeness and administrative accuracy, and maintains organized records. It also supports New Jersey PIP and personal injury matters by coordinating medical records and case materials, responding to attorney inquiries, assisting with litigation, arbitration, or claims-review documentation, and tracking outstanding requests.

Additional responsibilities include coordinating billing for narrative reports, medical records, and other medical-legal services; tracking invoices and accounts receivable; following up on balances; researching billing discrepancies; maintaining billing records; preparing operational updates; and recommending workflow improvements. The position is full-time, 40 hours per week, with a hybrid schedule. Salary is $65,000–$85,000, commensurate with qualifications, relevant experience, and operational responsibilities.

Requirements

• 3–5 years of experience working in a personal injury or motor vehicle accident law firm, or a closely related medical-legal environment.
• At least 3 years of experience involving New Jersey personal injury litigation, PIP claims, or medical-legal case management.
• Strong knowledge of New Jersey PIP processes, medical records, narrative reports, and attorney documentation requests.
• Demonstrated experience communicating and coordinating with physicians regarding medical opinions and reports.
• Understanding of medical terminology, particularly orthopedics, spine care, and pain management.
• Experience with attorney billing, accounts receivable, and collections.
• Strong organizational skills and demonstrated ability to manage multiple cases and competing deadlines.
• Excellent written and verbal communication skills, attention to detail, and ability to work independently.
• Proficiency in Microsoft Office and experience using electronic medical records or case management systems.

Nice To Haves

• Associate's or Bachelor's degree preferred.
• Paralegal certificate strongly preferred.
• Experience working with a New Jersey personal injury law firm or healthcare organization handling MVA/PIP cases.
• Experience managing medical narrative reporting processes.
• Familiarity with PIP arbitration documentation, attorney requests, and litigation support.
• Experience coordinating documentation across multiple physicians or clinical locations.
• Experience developing operational workflows and tracking performance metrics.

Responsibilities

• Oversee end-to-end workflows for medical narrative reports associated with personal injury and MVA cases.
• Coordinate with physicians to obtain medical opinions, narrative reports, and supporting documentation requested by attorneys.
• Track pending narrative requests, monitor turnaround times, and ensure timely completion and delivery.
• Review narrative reports and supporting documentation for completeness, consistency, and administrative accuracy before distribution.
• Maintain organized records of narrative requests, completed reports, and outstanding items.
• Identify opportunities to improve the efficiency and consistency of narrative operations.
• Provide administrative and paralegal support for New Jersey PIP and personal injury-related matters.
• Coordinate the collection, organization, and distribution of medical records, treatment documentation, and supporting case materials.
• Respond to attorney inquiries and facilitate communication among legal representatives, physicians, and internal departments.
• Assist with requests for medical opinions, case summaries, and documentation needed for litigation, arbitration, or claims review.
• Track case deadlines, outstanding documentation, and attorney follow-up requests.
• Coordinate billing for narrative reports, medical records, and other medical-legal services.
• Track outstanding attorney invoices and accounts receivable; follow up on balances and coordinate collection efforts with appropriate departments.
• Research and resolve billing discrepancies related to attorney requests, and maintain accurate records of billing activity, payments, and balances.
• Serve as a primary point of contact for narrative operations and related medical-legal requests.
• Collaborate with clinical leadership, physicians, legal representatives, and administrative teams.
• Manage multiple active cases and requests while maintaining accuracy and meeting deadlines.
• Maintain tracking systems and prepare updates on pending requests, report completion, billing, and collections.
• Recommend workflow improvements to increase operational efficiency and accountability.
• Perform additional PIP-related legal support and administrative responsibilities as assigned.

Benefits

• Paid time off
• Sick time
• Health insurance, including medical, dental, vision, accident, and critical illness coverage
• Life insurance
• 401(k) with Company match
• Yearly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed