PIP Adjuster - Remote Bilingual/Spanish

Responsive Auto Insurance Company • Plantation, FL

7d

About The Position

Responsive Auto is hiring a bilingual English/Spanish PIP Adjuster to manage Florida personal injury protection claims from start to finish. The role works directly with customers, attorneys, medical providers, insurance carriers, and vendors to investigate coverage, evaluate claims, negotiate fair settlements, and identify matters that may need additional investigation. The adjuster is responsible for claims from initial handling through resolution in a fast-paced environment and is part of the Claims department.

The position is remote or hybrid, with the company headquarters in Plantation, Florida. The schedule is Monday through Friday, either 8:30 AM to 5:30 PM or 9:00 AM to 6:00 PM. The annual salary range is $75,000 to $85,000, depending on experience and qualifications; pay is negotiable.

Responsive Auto describes its culture as collaborative, accountable, transparent, adaptable, and data-driven, with an emphasis on strong service for customers and agency partners. The company provides training and development opportunities and supports employee well-being through a wellness program.

Requirements

• High school diploma or equivalent required.
• Active Florida All Lines Adjuster License 6-20 required.
• Bilingual English/Spanish proficiency required.
• At least 2 years of PIP Adjuster experience handling Florida automobile claims.
• Strong written and verbal communication skills, including active listening.
• Ability to develop and maintain effective working relationships.
• Strong organizational skills and ability to manage competing priorities and follow tasks through to completion.
• Strong analytical, problem-solving, and critical-thinking skills.
• Team-oriented, accountable, and comfortable working in a fast-paced claims environment.
• Curious, self-motivated, open to feedback, and committed to continuous learning.

Nice To Haves

• Bachelor’s degree strongly preferred.
• Candidates without a degree may be considered if they bring relevant experience and demonstrated leadership ability.

Responsibilities

• Investigate, evaluate, and settle Florida PIP claims; establish coverage and injured-party qualification; and negotiate fair and equitable settlements.
• Maintain an organized and accurate claims diary so claims are handled on time and records remain complete and accurate.
• Prepare clear, accurate, and timely responses to demands, requests, and questions.
• Communicate professionally, courteously, and accurately with customers, attorneys, medical providers, and other stakeholders.
• Effectively use available tools and public resources to settle claims.
• Maintain knowledge of relevant laws, regulations, trends, and emerging issues.
• Handle claims in accordance with applicable federal and state laws, regulations, and company requirements.

Benefits

• Employer-paid medical, dental, and vision premiums for each full-time employee; family coverage costs extra.
• Free preventative care.
• Employer contribution of $500 per quarter to an HSA account.
• 401(k) with company match.
• Wellness program with mental health support and wellness resources.
• Training and development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED