PIP Adjuster - Remote Bilingual/Spanish
About The Position
Responsive Auto is hiring a bilingual English/Spanish PIP Adjuster to manage Florida personal injury protection claims from start to finish. The role involves working directly with customers, attorneys, medical providers, insurance carriers, and vendors in a fast-paced claims environment. The adjuster investigates coverage, evaluates claims, negotiates fair settlements, and identifies matters that may require further investigation. The position is part of the Claims department and may be performed remotely or in a hybrid arrangement, with headquarters in Plantation, Florida. The schedule is Monday through Friday, either 8:30 AM to 5:30 PM or 9:00 AM to 6:00 PM. The role requires sound judgment, strong communication, attention to detail, and ownership of claims through resolution.
Requirements
- High school diploma or equivalent.
- Active Florida All Lines Adjuster License 6-20.
- Bilingual English/Spanish proficiency.
- At least 2 years of experience as a PIP Adjuster handling Florida automobile claims.
- Strong written and verbal communication skills, including active listening.
- Demonstrated ability to develop and maintain effective working relationships.
- Strong organizational skills, including the ability to manage competing priorities and follow tasks through to completion.
- Strong analytical, problem-solving, and critical-thinking skills.
- Team-oriented, accountable, and comfortable working in a fast-paced claims environment.
- Curious and self-motivated, open to feedback, and committed to continuous learning.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Investigate, evaluate, and settle Florida PIP claims; establish coverage and qualification for injured parties; and negotiate fair and equitable settlements.
- Maintain an organized and accurate claim diary to support timely handling and complete, accurate records.
- Prepare clear, accurate, and timely responses to demands, requests, and questions.
- Interact professionally, courteously, and accurately with customers, attorneys, medical providers, and other stakeholders.
- Effectively use available tools and public resources to settle claims.
- Maintain knowledge of relevant laws, regulations, trends, and emerging issues.
- Handle claims in accordance with applicable federal and state laws, regulations, and company requirements.
- Identify claims or matters that may require additional investigation.
Benefits
- Employer-paid medical, dental, and vision premiums for each full-time employee; family coverage costs extra.
- Free preventative care.
- Employer contribution of $500 per quarter to an HSA.
- 401(k) with company match.
- Wellness program with mental health support and wellness resources.
- Training and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
