Piercing Studio Nurse

Rowan • Gilbert, AZ

1d • Onsite

About The Position

Rowan's Piercing Studio Nurse reports to the Studio Manager and provides safe, clean, joyful ear-piercing services. The nurse uses clinical skills and expertise to perform piercings with care and precision while creating a reassuring, celebratory customer experience. The role includes evaluating ears and recommending placement, communicating with customers, providing aftercare education, maintaining a sterile environment, supporting studio operations and inventory, and contributing to sales and studio performance. Nurses may help mentor and train new nurses and must be available to fill shifts as needed, including peak periods such as holidays and weekends.

Requirements

• Active RN or LPN/LVN license.
• Professional and engaging approach to customer care.
• Warm, friendly, team-oriented demeanor and entrepreneurial spirit.
• Interest in creating celebratory, memorable customer experiences.
• Ability to explain technical and non-technical information to customers and community members.
• Interest in working in a retail environment with sales goals.
• Strong attention to detail.
• Availability for a flexible schedule, including peak times such as holidays and weekends.
• Commitment to exceptional service and maintaining a safe, clean environment.

Nice To Haves

• Additional training in pediatrics and/or ear piercing.

Responsibilities

• Provide memorable customer experiences by combining clinical care with a celebratory atmosphere during piercing sessions.
• Ensure customer safety and comfort and maintain a smooth flow of care.
• Communicate clearly, confidently, and professionally with customers throughout the piercing experience.
• Create a comforting atmosphere and ease customers' concerns.
• Educate customers on aftercare and Rowan After Care to support healing and well-being.
• Evaluate customers' ears to determine appropriate earring placement and provide personalized styling advice.
• Monitor the customer experience and address issues promptly while upholding Rowan's clinical piercing standards.
• Maintain a sterile and aseptic nurse station and procedure tray, keeping surfaces, instruments, and supplies clean and sanitized.
• Use knowledge of skin care and infection control and prevention to provide professional, personalized piercing services.
• Collaborate with the Studio Manager to support smooth operations and a joyful studio atmosphere.
• Fill shifts as needed and, when requested, mentor and train new nurses in Rowan's Clinical Piercing Standards.
• Monitor and report issues that may affect the customer experience and collaborate with management to resolve them.
• Keep piercing stations, including the nurse cart, mayo stand, and nurse nook, stocked and ready for customer needs.
• Sterilize jewelry and needle-piercing instruments.
• Follow state, federal, and CDC guidelines for sanitary and safe piercing services.
• Support studio metrics, including revenue growth, piercing-service efficiency, average order value, and sales.
• Educate customers about Rowan After Care and the benefits of purchasing an extra pair of hypoallergenic, non-piercing jewelry.
• Escalate operational concerns and communicate with management and team members to implement solutions.

Benefits

• Compensation of $24 per hour base wage plus estimated tips of $25 per hour once fully trained; nurses keep 100% of earned tips, which are customer-provided, not guaranteed, and may vary by location.
• Ongoing training and career pathways for nursing career growth.
• Accrued paid vacation and sick time for full-time employees.
• Medical, dental, and vision health plans for full-time employees.
• Employee Assistance Program resources.
• 401(k) and Roth IRA plans.
• Employee discounts on products and services.
• Team Member Referral Bonus plan for studio positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed