Pier Agent

SMS INTERNATIONAL SHORE OPERATIONS INC•Long Beach, CA

6h•Onsite

About The Position

SMS International Shore Operations US, Inc. is seeking Pier Agents to welcome and assist cruise guests in a fast-paced, high-energy cruise terminal environment. Agents direct and assist guests in shore-side operations, including greeting guests, computerized pier check-in, and helping airport and hotel guests with transfers to and from the port. The role serves guests of Princess, Norwegian Cruise Line, and Virgin Voyages. This is a part-time position paying $19.00 per hour. Weekend availability is required, and agents may also be asked to work after hours and on short notice. Work hours may range from 5:00 a.m. to 4:00 p.m. or continue until ship departure. The position is performed at piers and terminal locations, with indoor and outdoor work under varying weather conditions. A TWIC card is required to work, though it is not required at the time of interview; TWIC reimbursement is provided.

Requirements

High school diploma or equivalent.
At least one year of experience in a customer service or logistics environment; travel industry experience is preferred.
Ability to communicate in English sufficiently to provide information and answer general questions.
Good organizational and customer service skills.
Ability to work effectively in a multitasked, fast-paced environment in front of large groups.
Availability to work weekends, after hours, and on short notice as requested by management.
TWIC card required to work; it is not required at the time of interview.
Ability to perform the essential functions of the job with or without reasonable accommodation.
Ability to safely maneuver wheelchairs, including pushing and pulling guests through terminal areas and up and down ramps.
Ability to physically transfer or assist passengers weighing approximately 100–300 pounds in or out of wheelchairs.
Ability to stand, walk, lift, push, pull, stoop, kneel, bend, crouch, lift, or carry as required.

Nice To Haves

Strong computer or tablet skills.
Practical computer skills or the ability to learn them for guest registration and computer-based functions.
Customer service or logistics experience in the travel industry.

Responsibilities

Guide guest traffic throughout terminal areas, including secure areas, walkways, check-in areas, gangways, and elevators or escalators.
Answer general questions accurately and pleasantly, provide boarding and sailing information, and proactively assist guests.
Escort guests requiring wheelchair assistance through the terminal during embarkation and debarkation.
Help guests locate luggage and complete lost-luggage forms when necessary.
Review and verify the validity of guests’ travel documents for check-in.
Enter guest travel information into the registration system, check in arriving guests, and ensure required information and paperwork are accurately processed or completed.
Provide guests with stateroom keys and boarding information in accordance with department manuals and training.
Perform other job-related duties as assigned.