Pier Agent @ Philadelphia Port
About The Position
SMS International Shore Operations is hiring a part-time Guest Services Agent at the Philadelphia Cruise Terminal in Philadelphia, Pennsylvania, supporting Norwegian Cruise Line. The role helps cruise guests have a smooth, organized, and welcoming embarkation and debarkation experience. The position pays $18.50 per hour and requires availability on Thursdays and weekends, based on cruise operations. A valid TWIC card is required to work at the terminal, though applicants do not need to have one at the time of interview; reimbursement may be available to eligible employees under company policy. The agent greets passengers, answers questions, provides directions, assists with check-in using computers and tablets, and reviews passports and other travel documents according to company procedures and training. The role also guides passenger flow, supports guests needing additional assistance including wheelchair assistance, helps with luggage concerns, provides stateroom keys and boarding information as assigned, and works with fellow agents and terminal personnel. Additional duties may be assigned based on operational needs. The company describes itself as a family-owned provider of guest services for cruise brands, emphasizing teamwork, customer service, meaningful relationships, and employee growth.
Requirements
- A valid TWIC card is required to work at the terminal, but it is not required at the time of interview.
- Friendly, professional, and welcoming attitude.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic computer and tablet skills.
- Attention to detail when handling guest information and travel documents.
- Reliability and commitment to punctuality.
- Ability to stand and walk for extended periods, with reasonable accommodations as applicable.
- Availability on Thursdays and weekends, based on cruise operations.
Nice To Haves
- Previous cruise terminal or hospitality experience is helpful but not required.
- Positive attitude, willingness to learn, and passion for helping people.
Responsibilities
- Greet cruise passengers, answer questions, and provide directions throughout the terminal.
- Use computers and tablets to process guest information and complete check-in procedures accurately.
- Review passports and other required travel documents according to company procedures and training.
- Direct guests through check-in areas, walkways, boarding areas, and other terminal locations.
- Assist guests who need additional support, including guests requiring wheelchair assistance.
- Help guests locate luggage and complete lost-luggage forms when necessary.
- Provide stateroom keys and important boarding information as assigned.
- Collaborate with fellow agents and terminal personnel to keep cruise operations running smoothly.
- Perform additional duties based on operational needs.
Benefits
- TWIC reimbursement may be available for eligible employees, subject to company policy.
- Opportunity to develop customer service, communication, and technology skills.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
