PICU Health Unit Coordinator

Cincinnati Children's

3d•$18 - $22•Onsite

About The Position

The PICU Health Unit Coordinator provides daily operational and administrative support for the unit and outpatient services, serving as a resource for clinical personnel on operational issues. The role anticipates department needs and coordinates information systems, environmental, admitting, and clerical functions in patient care areas of a medical center dedicated to infants, children, and adolescents. Responsibilities include maintaining unit information systems and medical record integrity; managing forms, correspondence, patient data, admissions, discharges, transfers, and short-stay documentation; and supporting charge capture and clerical supply levels. The coordinator helps maintain an organized, safe, accessible, and efficient environment; monitors patient locations and unit traffic; supports visitor policies; and coordinates environmental and maintenance needs. The role identifies and resolves system issues, responds urgently to communication system and patient alarms, and reviews staffing information. It also provides customer service to patients, families, visitors, and coworkers, obtains non-clinical information from parents or guardians as requested, and protects the timeliness, accuracy, availability, and security of information in accordance with HIPAA and applicable laws and regulations.

Requirements

High school diploma or equivalent.
No directly related experience required.

Responsibilities

Operate and maintain unit information systems, including medical record integrity, forms management, timely handling of faxes, printed materials and mail, and accurate patient data.
Complete admissions, discharges, transfers, and short-stay documentation in a timely manner.
Demonstrate fiscal responsibility for patient charges and rental equipment, follow CCHMC charge capture procedures, and maintain designated clerical supply levels.
Help ensure unit areas are organized and safe, accessible, effective, and efficient for patients, families, visitors, and employees.
Monitor patient locations and traffic flow at the front desk and on the unit; assist with visitor policy compliance and application of parent or caregiver arm bands.
Report maintenance and environmental service needs to the appropriate division and follow up to ensure completion.
Collaborate with clinical, admitting, information systems, and environmental services staff to coordinate efficient patient flow.
Identify system problems and use strategies to resolve them.
Respond urgently to communication system and patient alarms and review and revise staffing information.
Demonstrate Cincinnati Children's CARES behaviors and provide extraordinary customer service to patients, families, visitors, and coworkers.
Obtain non-clinical information from parents or guardians as requested.
Ensure information is timely, accurate, available, and secure in accordance with HIPAA, informed consent, advance directive requirements for patients 18 or older, applicable laws, and regulations.
Provide daily operational and administrative support for the unit and outpatient services and serve as a resource for clinical personnel on operational issues.
Anticipate department needs and coordinate information systems, environmental, admitting, and clerical functions for patient areas.