Unit Coordinator- PICU (Part Time, Nights)

Nicklaus Children's Hospital•Miami, FL

10d

About The Position

The Unit Coordinator welcomes patients and families and performs general computer, receptionist, and clerical duties in a nursing unit. The role provides excellent customer service, supports nursing leaders and staff, assists patients and families, and supports and upholds the Patients' Bill of Rights. The position works under the supervision of the RN Charge Nurse/Clinical Coordinator.

Requirements

1–3 years of clerical or customer service experience.
Ability to manage multiple priorities.
Strong time management skills.
Effective verbal and written communication skills.
Strong customer service skills.
Computer literacy and knowledge of printers.
Strong problem-solving, critical-thinking, and conflict-resolution skills.
Ability to learn appropriate software applications.
Ability to work effectively in a collaborative environment.

Nice To Haves

High school education or equivalent.
Fluency in Spanish.
Graduate of a Unit Secretarial course or medical terminology course.
Previous experience as a Secretary or Administrative Assistant.
Previous healthcare experience.

Responsibilities

Promptly answer and transfer patient calls and obtain information to resolve issues or requests.
Greet and welcome patients, families, parents, and visitors to the nursing unit.
Provide administrative support and assist medical and clinical teams with requests and tasks.
Provide guests with a Welcome Packet and help the clinical team orient them to the patient care area and room.
Identify and assess guests’ needs when appropriate.
Maintain an organized nursing station.
Maintain appropriate inventory and order supplies when needed.
Maintain non-electronic patient medical records for code blue and trauma documentation.
Scan consents and call consults.
Request and follow up on servicing of non-functioning equipment.
Ensure mobile computers are charged and functioning every night.
Maintain accurate patient placement and nursing assignments in electronic applications and unit spreadsheets.