Pickleball Program Coordinator

BallenIsles Country Club•St. George, UT

3d•Onsite

About The Position

Entrada at Snow Canyon Country Club in St. George, Utah, is hiring a Pickleball Program Coordinator to lead and grow its racquet program for members, prospective members, and guests. Reporting to the Director of Fitness, the coordinator promotes high-level hospitality and organizes racquet activities to enhance the club’s image and member experience. The role supports a welcoming, energetic pickleball culture through open play, leagues, social events, tournaments, classes, clinics, lessons, training, and camps, while coordinating daily court and program operations. The coordinator administers tennis and pickleball programming, supports court reservations and registrations, maintains member relationships, and addresses feedback and complaints. Responsibilities also include handling administrative communications, updating calendars and bulletin boards, caring for outdoor courts and equipment, enforcing guest policies, and coordinating with club departments and staff. The position calls for sound judgment, diplomacy, discretion, dependable attendance, and flexibility to work evenings, weekends, and holidays. Success is assessed through program growth, member and guest satisfaction, and the development of an active, enjoyable pickleball culture. The role requires an associate degree in physical education or a related field, or six months to one year of related experience or training, or an equivalent combination. USAPA certification or equivalent, and AED, CPR, and First Aid credentials are specified. The position includes eligibility for medical, dental, and vision coverage and a 401(k) with employer match, subject to applicable plan terms.

Requirements

Associate’s degree (AA) in Physical Education or a related field, or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
USAPA certification or equivalent.
AED, CPR, and First Aid credentials.
Proficiency with Microsoft Office products, including Excel, Outlook, PowerPoint, and Word.
Strong written and verbal communication skills for interacting with members, senior leadership, other departments, outside agencies and vendors, and colleagues.
Strong organizational and time-management skills, attention to detail, and ability to self-start and manage changing priorities and schedules.
Knowledge of racquet sports and company policies and procedures.
Availability to work evenings, weekends, and holidays as needed.
Ability to read and speak English may be required to perform job duties.
Friendly, outgoing demeanor and passion for pickleball.
Strong work ethic.
Ability to maintain confidentiality, exercise discretion, and handle member complaints diplomatically.
Regular and reliable attendance and professional appearance and demeanor.

Nice To Haves

Driven and eager to learn, contribute, and grow in a fast-paced, hospitality-focused organization.
Service-driven, highly organized, and comfortable thriving in a private club setting.
Independent thinker with strong time-management skills.

Responsibilities

Create a welcoming atmosphere through pickleball open play, leagues, social events, and tournaments for players of all skill levels.
Foster engagement and participation, support daily court operations, and deliver outstanding hospitality.
Program and administer tennis and pickleball activities, including social events, classes, clinics, lessons, training, special events, and tournaments.
Execute daily racquet-program operations, including opening and closing procedures.
Assist members with court reservations, lesson registrations, and program inquiries.
Implement and maintain excellent racquet service and member relationships to support member satisfaction.
Complete administrative tasks, including attendance, returning messages, and correspondence with patrons and coworkers.
Manage the care, maintenance, and cleanliness of outdoor courts and related equipment.
Work with members, the Wellness Committee, and the Director of Fitness to implement and adjust policies and procedures.
Evaluate racquet-program performance, address complaints, and resolve problems.
Coordinate with department team members and other departments on member service, communications, activities, and events.
Respond to time-sensitive matters, including member questions and incident responses.
Maintain confidentiality in sensitive matters concerning members and associates.
Offer solutions and suggestions for membership complaints, facility challenges, and improvements to service and club culture.
Use sound judgment and diplomacy to support member satisfaction and handle complaints, often with minimal supervision.
Keep online calendars, bulletin boards, and other communication channels up to date.
Promote and support racquet social events, lessons, clinics, leagues, camps, and tournaments.
Enforce guest policies and support Wellness Center programming.
Perform other required or self-initiated duties as part of the team.
Maintain regular, reliable attendance and a professional appearance and demeanor.