Pickleball Program Coordinator

Troon•St George, UT

1d•Onsite

About The Position

Entrada at Snow Canyon Country Club in St. George, Utah, is seeking a Pickleball Program Coordinator to develop and execute a growing pickleball program for members, prospective members, and guests. Reporting to the Director of Fitness, the coordinator provides leadership for racquet activities and promotes high-level hospitality to enhance the club’s image and member experience. The role supports a members-only private club offering golf, pool, fitness, and hospitality services. The coordinator administers tennis and pickleball programming, including open play, social events, classes, clinics, lessons, training, leagues, camps, and tournaments. The role also oversees daily racquet-program operations and court reservations, supports member communications and relationships, maintains outdoor courts and equipment, coordinates with club departments, and responds to member questions and incidents. Success is measured by program growth, member and guest satisfaction, and the development of an engaging pickleball culture. The position requires flexible availability for evenings, weekends, and holidays, regular and reliable attendance, and a professional appearance and demeanor appropriate to a private club. Work is occasionally outdoors in moderate noise conditions. Physical activities include frequent standing, walking, reaching, talking, and hearing; occasional lifting of up to 45 pounds; and other movements described below. An associate’s degree in Physical Education or a related field, six months to one year of related experience or training, or an equivalent combination is required. USAPA certification (or equivalent) and AED, CPR, and First Aid certifications are specified. Preferred qualifications include Microsoft Office proficiency, strong communication and organizational skills, knowledge of racquet sports, a service-oriented approach, and enthusiasm for pickleball. Eligible benefits include medical, dental, and vision coverage and a 401(k) with employer match, subject to plan terms and eligibility. Troon is a professional club management company founded in 1990 and headquartered in Scottsdale, Arizona, with more than 900 locations in over 45 states and 27+ countries.

Requirements

Associate’s degree in Physical Education or a related field, six months to one year of related experience and/or training, or an equivalent combination of education and experience.
USAPA certification or equivalent.
AED, CPR, and First Aid certifications.
Ability to read and speak English may be required to perform job duties and communicate with English-speaking customers or coworkers.
Proficiency with Microsoft Office products, including Excel, Outlook, PowerPoint, and Word.
Strong written and verbal communication skills for interacting with members, senior leadership, other departments, outside agencies and vendors, and colleagues.
Strong organizational and time-management skills, attention to detail, and ability to self-start.
Ability to manage changing priorities and schedules independently.
Knowledge of racquet sports and a service-driven approach.
Strong work ethic.
Availability for evenings, weekends, and holidays as needed.
Regular and reliable attendance.
Professional appearance and demeanor suitable for a private club environment.
Ability to frequently stand, walk, climb or balance, stoop, kneel, use hands, reach with hands and arms, talk, and hear.
Ability to occasionally sit, crouch, crawl, taste, or smell, and lift up to 45 pounds.

Nice To Haves

Enthusiasm for pickleball and a friendly, outgoing manner.
Experience thriving in a private club setting and a fast-paced, hospitality-focused organization.
Independent thinking and sound judgment in day-to-day operations.

Responsibilities

Create a welcoming, energetic atmosphere through pickleball open play, leagues, social events, and tournaments for players of all skill levels.
Foster engagement, build community, and promote participation while supporting daily court operations and providing hospitality.
Program and administer tennis and pickleball activities, including social events, classes, clinics, lessons, training, special events, and tournaments.
Execute daily racquet-program operations, including opening and closing procedures.
Assist members with court reservations, lesson registrations, and program inquiries.
Maintain high-quality racquet service and member relationships to support exceptional member satisfaction.
Complete administrative tasks, including attendance records, returning messages, and correspondence with patrons and coworkers.
Manage the care, maintenance, and cleanliness of outdoor courts and related equipment.
Work with members, the Wellness Committee, and the Director of Fitness to implement and adjust policies and procedures.
Evaluate racquet-program performance and address complaints and problems.
Coordinate with department team members, including teaching professionals, front desk staff, weekend supervisors, fitness trainers and instructors, and spa therapists.
Coordinate with other departments on member service and communications regarding club activities and events.
Respond to time-sensitive member inquiries and incidents.
Maintain confidentiality regarding sensitive information about members and associates.
Offer solutions and suggestions concerning member complaints, facility challenges, service, hospitality, and club culture.
Use judgment and discretion in day-to-day operations to support member satisfaction, and handle complaints diplomatically.
Keep online calendars, bulletin boards, and other communication channels up to date.
Promote and support racquet social events, lessons, clinics, leagues, camps, and tournaments.
Enforce guest policies and support Wellness Center programming.
Perform other required and self-initiated duties as part of the team.
Maintain regular and reliable attendance and professional appearance and demeanor.