Pick & Cheese Server

Pick & Cheese • New York, NY

10d • Onsite

About The Position

Pick & Cheese is the world’s first cheese conveyor belt restaurant. It is a fun, modern twist on British dining that invites guests to explore and discover incredible British cheeses paired with hand-picked wines and small plates. Our mission is to make British cheese accessible, exciting, and worth celebrating daily. Now proudly part of Shaver Food Hall — a one-of-a-kind culinary destination where New York’s creativity meets global flavors — we’re looking for passionate, energetic, and hospitality-driven individuals to join our opening team.

Requirements

• 1 year+ restaurant experience
• Basic wine knowledge, good general food and beverage knowledge (British cheese knowledge a bonus but not essential)
• Superior customer service skills
• Thrives in a busy, fast-paced working environment
• Keen to learn whilst working, with a passion for good produce
• Hard working, with a pro-active attitude, and uses their own initiative

Nice To Haves

• British cheese knowledge

Responsibilities

• Serve customers with empathy, ensuring they have all they need to enjoy their experience throughout their visit.
• Respond positively and proactively to customer issues and complaints, in a manner befitting the restaurant’s ethos and standards, passing on to senior staff where appropriate.
• Run and maintain your station's and section's appearance to the highest standard.
• Set up the restaurant according to the required layout.
• Care for glassware, tableware, and cutlery, ensuring they are polished and clean and minimizing breakages.
• Complete daily and weekly cleaning checklists to ensure the restaurant meets high hygiene standards.
• Be familiar with the restaurant layout, timings, and service styles.
• Familiarize yourself with the EPOS system and be able to process customer orders and bills quickly.
• Utilize reservation and queue management systems to fill tables, minimize wait times, and ensure customer satisfaction.
• Help to ensure service is as smooth and continuous as possible.
• Communicate any service-related issues.
• Maintain an up-to-date knowledge of menu items, specials, and ingredients, and be able to explain these.
• Take part in regular tasting and training.
• Respond to menu queries with an enthusiastic and knowledgeable answer.
• Continuously develop knowledge of British cheese, including provenance, milk treatment, and rennet type.
• Be aware of allergy information across all menu items, providing recommendations or alternatives where necessary.
• Maintain excellent timekeeping.
• Maintain high standards of personal hygiene.
• Look after your allocated uniform, ensuring it remains presentable.
• Maintain a proactive attitude and use your initiative whilst working, helping other team members when time allows.
• Maintain rigorous standards of hygiene, cleanliness, and safety.
• Support safe working habits and a safe working environment at all times.
• Follow all H&S policies and practices in the restaurant.
• Dispose of waste according to established procedures.
• Highlight any issues concerning maintenance of H&S (bad practice, equipment faults, etc.) to senior staff promptly.
• Perform other duties as reasonably requested by senior staff.
• Attend meetings and training sessions as reasonably requested by senior staff.

Benefits

• Medical insurance available for hourly team members averaging 30+ hours per week within 90 days (or at next open enrollment).
• 401(k) eligibility after one year for individuals 21+.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed