PI Special Projects Manager

Cheyenne Regional Medical Center•Cheyenne, WY

About The Position

The PI Special Projects Manager leads and supports organization-wide performance improvement initiatives, managing a portfolio of projects and translating complex data into actionable insights. The role facilitates cross-functional teams through project development, implementation, and sustainment, partnering with leaders and stakeholders to align improvement work with organizational priorities, strengthen safety culture, support high reliability, and deliver measurable outcomes using Lean methods, change management, and organization-wide education. The manager maintains advanced knowledge of AI theory and its applications to healthcare operations and leads efforts to teach AI concepts to organizational leaders, providers, and staff. The position also performs complex data analysis, develops scorecards, dashboards, visual management tools, and analytical presentations, and supports transparent organization-wide project and goal reporting. It serves as a departmental resource and may provide interim support for Performance Improvement leadership responsibilities when the Director of Performance Improvement is out of office.

Requirements

Bachelor’s degree or higher in science, engineering, business administration, quality, data analytics, or healthcare.
Six or more years of experience in data management, analysis, reporting, quality, operations, or performance improvement.
Five or more years of experience leading successful Lean, Six Sigma, data-driven, or systems-based performance improvement initiatives.
Two or more years of experience facilitating cross-functional teams, managing multiple projects or initiatives, supporting change management, and implementing sustainment strategies.
Advanced Lean training.
Advanced knowledge of Lean, performance improvement, change management, and high reliability principles, with the ability to apply methods across complex healthcare and operational settings.
Strong project and portfolio management skills, including prioritizing work, managing milestones, identifying risks, escalating barriers, and sustaining measurable outcomes.
Strong analytical, statistical, and data interpretation skills, including translating complex data into actionable insights, visual management tools, scorecards, dashboards, and leadership-facing recommendations.
Excellent communication, facilitation, and data storytelling skills for audiences including senior leaders, department leaders, physicians, frontline staff, and external partners.
Ability to lead, coach, educate, and influence cross-functional teams without direct authority using systems thinking, relationship-building, and structured problem-solving methods.
Knowledge of process reliability, safety culture, proactive risk identification, root cause and contributing factor analysis, standard work, and sustainment planning.
Technical proficiency with data systems, reporting tools, relational databases, queries, and applications used to analyze, visualize, report, and monitor organizational performance.

Nice To Haves

Master’s degree or higher.
Advanced certification in Six Sigma, change management, quality, patient safety, or high reliability.
Healthcare experience in quality, safety, operations, analytics, process improvement, or organizational performance.
Experience developing dashboards, scorecards, visual management tools, leadership-facing reporting, and educational content for varied audiences.
Experience coaching leaders, facilitating complex cross-functional work, and translating performance shortfalls into sustainable process improvements.
Project Management Professional certification.

Responsibilities

Manage a portfolio of performance improvement initiatives, tracking milestones, risks, outcomes, and organizational effects across departments or service lines.
Maintain an advanced understanding of AI theory and applications to healthcare operations, and teach AI concepts to organizational leaders, providers, and staff.
Recommend performance improvement priorities, project scope, and sustainability strategies to leaders based on data analysis, organizational risk, and strategic alignment.
Lead change management activities, including stakeholder engagement, communication planning, barrier identification, implementation support, and sustainment monitoring.
Lead and facilitate performance improvement teams from project development through implementation and sustainment using Lean and high reliability principles; support goal progress, standard work, and sustained outcomes.
Develop, analyze, and deliver project scorecards, dashboards, visual management tools, and analytical presentations for project tracking and performance indicators.
Perform complex data analyses for ad-hoc and project needs, producing sophisticated analytic products and accurately interpreting data from varied sources.
Develop, coordinate, and deliver educational programs, learning sessions, and leadership development content for internal and external clients.
Facilitate organization-wide project and goal progress reporting by coordinating with stakeholders to disseminate data, monitor progress, escalate barriers, and promote transparency, accountability, and organizational learning.
Serve as a departmental resource and provide interim support for Performance Improvement leadership responsibilities when the Director of Performance Improvement is out of office, as appropriate.