Physician Virtual Medicine/Telehealth Department - Family Medicine or Internal Medicine

Colorado Permanente Medical Group•Denver, CO

14d•Remote

About The Position

Colorado Permanente Medical Group (CPMG) is seeking a board-certified or board-eligible Family Medicine physician to provide care in its Telehealth department. This part-time position is 0.50 FTE, requires Colorado residency, and supports Colorado and Nevada regions. Telehealth physicians provide on-demand care through video, phone, and chat, managing member concerns with home advice and treatment or referral to an appropriate higher level of care. They also help members navigate care options when they are outside the geographic network area and develop expertise in Colorado care venues and standards for remote care. Physicians may work remotely if their internet connection is secure and has sufficient bandwidth; if a reliable home connection is unavailable, they work from a KP facility. Current coverage includes Chat from 9 a.m. to 5 p.m. and Get Care Now from 7 a.m. to 10 p.m., seven days a week, 365 days a year, including holidays, evenings, overnight, and weekends. Schedules are subject to change, and 25% of shifts are evenings and weekends. CPMG offers a collaborative, inclusive, evidence-based, patient-centered practice environment, supported by an integrated health care system, Epic-based electronic medical records, state-of-the-art facilities, and professional staff. Physicians contribute to quality improvement and telehealth training, maintain appropriate patient-care efficiency, and coordinate time off to support coverage. CPMG staff must be fully vaccinated against COVID-19 or have an approved medical or religious exemption, with proof required before starting employment.

Requirements

Board-certified or board-eligible in Family Medicine.
Colorado residency.
Ability to provide care through video, phone, and chat, including managing multiple simultaneous chat encounters.
Access to HealthConnect, WDE, Global Protect, Korbyt, Dexcare, and all necessary telehealth platforms.
For remote work, a secure internet connection with sufficient bandwidth; otherwise, work from a KP facility.
Maintain a professional, quiet, distraction-free remote work environment.
Must be fully vaccinated against COVID-19 or have an established qualifying medical or religious exemption; proof is required before starting employment.

Nice To Haves

Telehealth experience preferred.
Internal Medicine is mentioned in the advertised title.

Responsibilities

Provide members with high-quality virtual care and develop expertise in Colorado’s telehealth venues.
Extend primary care by addressing care gaps and chronic conditions when appropriate.
Manage episodic concerns and assist with chronic care management and preventive care through telehealth or referrals for in-person care.
Develop expertise in venue management across the region and work with Nurse Advice, Message Management, and TMC to improve care navigation.
Communicate effectively with patients through video, phone, and chat.
Manage multiple simultaneous chat encounters and navigate between telehealth channels.
Develop efficient use of WDE, Korbyt, Epic HealthConnect, Dexcare, and other necessary platforms.
Contribute to system improvement, including telehealth quality assurance and development or refinement of training materials, and mentor new providers.
Develop good webside manner and respond to member ratings.
Remain flexible in staffing telehealth venues and cover areas of greatest need as directed by the Associate Medical Director of Telehealth.
Participate in department meetings as needed.
Coordinate vacation and other paid time off with other telehealth physicians to maintain coverage and account for seasonal variability.
Cover a proportional share of weekend, evening, and national holiday shifts.
Maintain a professional, quiet, distraction-free home work environment when working remotely.
Maintain appropriate efficiency and patient disposition in alignment with department KPIs.