Physician Virtual Medicine/Telehealth Department - Family Medicine or Internal Medicine PRN

Colorado Permanente Medical Group•Denver, CO

11d•Remote

About The Position

Colorado Permanente Medical Group (CPMG) is seeking a board-certified or board-eligible Family Medicine or Internal Medicine physician to provide care in its Telehealth department. Telehealth experience is preferred, and Colorado residency is required. This is a PRN position. The stated hourly rate is $155.72 for Family Medicine and $160.44 for Internal Medicine. Malpractice coverage, including tail coverage, is provided. Physicians provide on-demand video, phone, and chat encounters through the Get Care Now and Chat channels. Current operating hours are 7 a.m. to 10 p.m. daily for Get Care Now and 9 a.m. to 5 p.m. daily for Chat. Services operate 365 days a year, including holidays, evenings, overnight, and weekends; schedules are subject to change. Twenty-five percent of shifts will be evenings and weekends. Physicians may work remotely if they have a secure, sufficiently capable internet connection and a suitable professional, quiet workspace. If a reliable home connection is unavailable, they will work from a Kaiser Permanente facility. Telehealth physicians address member concerns, provide home advice and treatment, and refer members to an appropriate higher level of care within KPCO’s preferred network or help members outside the geographic network navigate care options. They develop expertise in Colorado care venues and their capabilities, as well as standards for remote care. The role also extends primary care by addressing care gaps and chronic conditions where appropriate, supporting episodic, chronic, and preventive care, and coordinating with other care teams. Colorado Permanente Medical Group has an exclusive, integrated partnership with Kaiser Foundation Health Plan of Colorado. Its shared mission is to provide high-quality, affordable care and improve the health of members and communities. CPMG describes its physician culture as collaborative, inclusive, evidence-based, patient-centered, and supported by state-of-the-art facilities, an Epic-based medical record system, and professional staff. CPMG is committed to an inclusive workforce and to identifying healthcare disparities and providing education and tools for culturally responsive care. Applicants are considered without regard to protected status. Staff must be fully vaccinated against COVID-19 or have an established qualifying medical or religious exemption; those offered a position must provide proof of vaccination or qualifying exemption before starting employment.

Requirements

Board-certified or board-eligible in Family Medicine or Internal Medicine.
Colorado residency.
Access to HealthConnect, WDE, Global Protect, Korbyt, Dexcare, and necessary telehealth platforms.
For remote work, a secure internet connection with sufficient bandwidth to manage the appointment types and an appropriate professional, quiet workspace; otherwise, work from a Kaiser Permanente facility.
Ability to cover a proportional share of evening, weekend, and national holiday shifts.
Must be fully vaccinated against COVID-19 or have a qualified medical or religious exemption, with proof provided before starting employment.

Nice To Haves

Experience in telehealth.

Responsibilities

Provide high-quality virtual care and develop expertise in Colorado telehealth venues.
Extend primary care by addressing care gaps and chronic conditions when appropriate.
Manage episodic concerns and assist with chronic care management and preventive care; provide telehealth care or refer for face-to-face care as appropriate.
Develop expertise in managing care venues throughout the region, working with Nurse Advice, Message Management, and TMC to improve care navigation.
Communicate effectively with patients through video, phone, and chat encounters.
Manage multiple simultaneous chat encounters and navigate between telehealth channels.
Develop expertise in efficient use of WDE, Korbyt, Epic HealthConnect, Dexcare, and other necessary platforms.
Contribute to system improvement, including telehealth quality assurance and the development and refinement of training materials; mentor new providers.
Develop good webside manner and maintain responsiveness to member ratings.
Remain flexible in staffing telehealth venues and cover venues with the greatest need as directed by the Associate Medical Director of Telehealth.
Participate in department meetings as necessary.
Coordinate vacation and other paid time off with other telehealth physicians to help maintain coverage and adjust for seasonal variability.
Cover a proportional share of weekend, evening, and national holiday shifts.
Maintain an appropriate work-from-home environment, including a professional background and a quiet, distraction-free workspace.
Maintain appropriate efficiency and patient disposition in alignment with department KPIs.