Physician Virtual Medicine/Telehealth Department - Family Medicine or Internal Medicine PRN

Colorado Permanente Medical Group•Denver, CO

10d•Remote

About The Position

Colorado Permanente Medical Group (CPMG) is seeking a board-certified or board-eligible Family Medicine or Internal Medicine physician to provide services in its Telehealth department. This PRN position requires Colorado residency. Telehealth physicians provide on-demand video, phone, and chat care through Get Care Now and Chat, managing member concerns by offering home advice and treatment or referring members to an appropriate higher level of care. Physicians also help members navigate care options when they are outside the geographic network area. The role develops expertise in Colorado care venues, their capabilities, and standards for remote care. Physicians may work remotely if they have a secure internet connection with sufficient bandwidth and an appropriate, quiet, professional workspace. If a reliable home connection is unavailable, work takes place at a KP facility. The required platforms include HealthConnect, WDE, Global Protect, Korbyt, Dexcare, and other necessary telehealth systems. Current channel hours are Chat, 9 a.m. to 5 p.m., seven days a week, and Get Care Now, 7 a.m. to 10 p.m., seven days a week. Coverage operates 365 days a year, including holidays, evenings, overnight, and weekends; schedules are subject to change. Twenty-five percent of shifts are evenings and weekends. Physicians cover a proportional share of adverse-hour shifts and coordinate vacation and other PTO with colleagues to maintain coverage. CPMG describes its practice as evidence-based, patient-centered, collaborative, and supported by an Epic-based electronic medical records system and professional staff. The organization is committed to an inclusive workforce and culturally responsive care. Staff must be fully vaccinated against COVID-19 or have an established qualifying medical or religious exemption; valid proof or exemption documentation is required before employment begins.

Requirements

Board certification or board eligibility in Family Medicine or Internal Medicine.
Colorado residency.
Access to HealthConnect, WDE, Global Protect, Korbyt, Dexcare, and necessary telehealth platforms.
For remote work, a secure internet connection with sufficient bandwidth to manage the appointment types, plus an appropriate quiet workspace.
Fully vaccinated against COVID-19 or have an established qualifying medical or religious exemption, with valid proof or exemption documentation required before starting employment.

Nice To Haves

Telehealth experience preferred.

Responsibilities

Provide members with high-quality virtual care and develop expertise in Colorado telehealth venues.
Extend primary care by addressing care gaps and chronic conditions when appropriate.
Manage episodic concerns and assist with chronic care management and preventive care, providing telehealth care or referrals for face-to-face care as appropriate.
Develop expertise in managing care venues throughout the region and work with Nurse Advice, Message Management, and TMC to improve care navigation.
Communicate effectively with patients through video, phone, and chat encounters.
Manage multiple simultaneous chat encounters and navigate between telehealth channels.
Use WDE, Korbyt, Epic HealthConnect, Dexcare, and other platforms efficiently.
Contribute to system improvement, including telehealth quality assurance and the development and refinement of training materials; mentor new providers.
Develop good webside manner and maintain responsiveness to member ratings.
Remain flexible in staffing telehealth venues and move to cover venues with the greatest need as directed by the Associate Medical Director of Telehealth.
Participate in department meetings as necessary.
Coordinate vacation and other PTO with other telehealth physicians to help maintain coverage and adjust for expected seasonal variability.
Cover a proportional share of weekend, evening, and national holiday shifts.
Maintain an appropriate work-from-home environment with a professional background and a quiet, distraction-free workspace.
Maintain appropriate efficiency and patient disposition in alignment with department KPIs.