Physician Practice Receptionist - Internal Medicine Clinic (FT Days)

NORTH ARKANSAS REGIONAL MEDICAL CENTER•Harrison, AR

2d•Onsite

About The Position

North Arkansas Regional Medical Center (NARMC) is seeking a friendly, detail-oriented Receptionist to join its Physician Clinics team. This front-desk role welcomes patients, verifies insurance coverage, collects payments, and supports smooth clinic operations. The receptionist helps create a positive, supportive experience for patients while providing clerical and administrative support to clinic staff. The position is full-time and day shift, with clinic hours that may vary.

Requirements

High school diploma or GED.
Clerical, typing, and computer proficiency.
Ability to read, write, speak, and understand English.
Excellent communication and customer service skills.

Nice To Haves

Coursework or experience in business or office operations.
Previous experience in a medical office or clinic front-desk role.

Responsibilities

Greet and check in patients upon arrival and register them in ECW and Meditech.
Collect and enter patient demographic, insurance, and emergency contact information.
Explain clinic policies, payment expectations, and appointment procedures.
Collect co-pays and outstanding balances, post payments, and issue receipts.
Prepare patient charts, including progress notes and super-bills.
Schedule and confirm patient appointments and provide co-pay reminders.
Enter charges into the system for billing and coding purposes.
Verify Medicaid eligibility and process referrals and PCP assignments as needed.
Process and scan incoming mail, including insurance checks and remittance advice.
Perform clerical support duties, including answering phones, filing, typing, and maintaining patient paperwork.
Prepare daily and monthly reports, balance the cash drawer, and process deposits.
Assist with lab registrations, chart preparation, scanning, and record updates.
Provide backup phone coverage, front-window check-ins, and customer service.
Support nurses with pharmacy faxes and help manage daily filing and documentation.
Act as the point of contact for the Follow-Up Department.
Perform other duties as assigned by the Clinic Manager.

Benefits

Comprehensive health plans (PPO and HDHP) through NARMC Domestic Network and Cigna.
Dental and vision coverage via Delta Dental and Delta Vision.
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Basic and voluntary life insurance options.
Short- and long-term disability plans.
Accident and critical illness insurance through Lincoln Financial.
401(k) retirement plan with up to 3.5% company match.
Paid Leave Bank (PLB) and Extended Illness Bank (EIB).
Employee Assistance Program (EAP) and First Stop Health 24/7 counseling.
AirMed/Mercy Life Flight membership for eligible employees.
On-site wellness center and discounted Planet Fitness membership.
Tuition reimbursement and education assistance.
Employee referral bonuses and advancement opportunities.
Pet insurance and identity theft protection.
Employee discounts on prescriptions, cafeteria meals, gift shop items, and more.