Physician Practice Patient Assistant Family Medicine

Banner Health•Phoenix, AZ

4d•Onsite

About The Position

Physician Practice Patient Assistants at Banner Health Greenway Family Medicine provide centralized care for patients and their families over the course of their lifetime. They work with patients of all ages and provide primary physician services. Our staff and providers form deep and meaningful partnerships with their patients by delivering important preventative care, helping patients manage conditions or offering support and guidance when health symptoms arise. As a Physician Practice Patient Assistant on our team, we offer a customer-focused and friendly work environment with career growth opportunities. We offer a chance to work directly with patients and with an engaged group of physicians and staff. A career with our team is great if you are just starting out or have many years of experience. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect team for you. This position provides a variety of administrative and clinical support functions which contribute to the overall efficient operation of the clinic and serves as part of the care team. Responsible for performing duties that are taught with onsite education and training. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, scheduling patients, paperwork completion, and communication between providers and other clinical support staff.

Requirements

High school diploma/GED or equivalent working knowledge.
Current BLS certification is required.
Requires skills and abilities typically attained with 6 months of healthcare experience.
Must possess excellent organizational skills, as well as effective human relations and communication skills.
Computer literacy and keyboarding skills required.

Nice To Haves

Working knowledge of medical terminology preferred.
Additional related education and/or experience preferred.

Responsibilities

Collects patient data in the intake process, escorts patients back to the patient exam rooms, takes vitals. and documents all interactions according to policy.
Communicates and reports condition of patient which may be indicative of change in the patient's condition to the provider and ensures findings are accurately documented in the medical record.
Assists patients and their families with completing documents and initiates interpreter services for those with communication barriers.
Uses discretion and is attentive to issues of HIPAA.
Processes patient specific documents according to HIMS guidelines including identifying and placing manual barcodes on documents.
Follows guidelines to assist with preparing medical records for the next day.
Maintains a clean, orderly, and well-stocked environment in accordance with infection prevention standards.
May assist in room set-up and tray set-up dependent on specialty and needs of the department and under the direct supervision of a licensed professional.
Receives incoming calls from both internal and external lines, documents messages and routes to appropriate clinical staff, transferring calls when necessary.
Provides support to include, pick-up/prioritizing/distributing mail, completing purchase requests, ordering supplies/forms, maintaining and re-stocking lobbies.
Ensures documentation in medical records are complete.
Assists in facilitating requests for patient medical records from hospitals, practice offices and other ancillary.
Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.
Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service.
Demonstrates proactive interpersonal communications skills when relating to internal and external customers.
Uses discretion and is attentive to issues of customer confidentiality.
Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.