Physician Practice Manager - Walk-in Clinic

Southern Illinois Healthcare•Herrin, IL

2d•$79,082 - $122,574

About The Position

The Physician Practice Manager manages the daily functions of complex clinical back-office and front-office operations across assigned physician practice departments and walk-in clinic locations. The manager works with physicians, advanced practice providers (APPs), and staff to promote customer service and employee engagement; maintains and revises physician and APP templates; and oversees preparation and analysis of financial and statistical information to support decision-making. The role has 24-hour accountability for assigned departments and makes independent decisions to implement patient-focused strategies and programs. It oversees staffing, schedules, hiring and onboarding, staff supervision and development, budgets and financial performance, clinic workflows, process improvement, regulatory compliance, patient complaints, and site performance. The manager supports both scheduled-appointment practices and walk-in clinics, including operations outside traditional business hours and weekend coverage, and collaborates with clinical, financial, IT, billing, coding, compliance, and other support teams.

Requirements

Strong leadership and analytical skills.
Ability to understand and interpret financial data, with solid quantitative and qualitative skills.
Ability to communicate effectively in a leadership role with clinical, business, and administrative staff.
Strong customer service skills.
Exceptional verbal and written communication skills.
Ability to manage staff and operations across sites with differing schedules, including extended weekday hours and weekend coverage.
Comfort working with less structured walk-in patient flow as well as traditional scheduled-appointment practice flow.

Nice To Haves

Bachelor's degree preferred.
Prior experience in a hospital or medical office setting preferred.

Responsibilities

Maintain required records, reports, statistics, logs, files, and other documents, including payroll, schedules, and status changes.
Manage daily clinical operations across one or more departments, including walk-in clinic locations operating outside traditional business hours.
Make independent decisions to implement patient-focused strategies and programs, and delegate authority and accountability to supervisors and staff.
Evaluate department programs and processes to ensure optimal outcomes and staff engagement.
Support the Director of Operations in preparing the annual budget and monitor actual performance against budget monthly; summarize results, address variances, and develop improvement plans with relevant leaders.
Promote process improvement, participate in system-wide or hospital-based teams, and facilitate initiatives that improve clinic flow across scheduled and walk-in models.
Review key performance indicator dashboards and create action plans to support patient access; provide timely status updates on practice-efficiency objectives.
Manage staffing and supervision, including coverage for extended hours and seven-day walk-in operations; monitor staffing ratios and support hiring and onboarding, including APP staff at walk-in sites.
Participate in corrective action processes according to policy, notify the Director of Operations of relevant situations, and work with Human Resources.
Assist the Medical Director with provider performance reviews by providing requested reports and information.
Maintain effective communication with physicians, APPs, staff, and the Operations Director, and monitor compliance with standards, practices, and regulatory requirements.
Oversee business office functions and conduct daily visible rounding to facilitate patient flow and patient and provider satisfaction; respond promptly to workflow barriers, including at walk-in sites during extended and weekend hours.
Collaborate with providers to develop effective schedules and efficient clinic and patient flow, maintaining cooperative relationships; coordinate matters outside APP scope of practice with the assigned Physician Medical Director and Operations Director at walk-in sites without on-site physician presence.
Respond to patient complaints, assess their circumstances and risks, and determine whether escalation is needed.
Lead direct reports in executing work plans and short- and long-term goals; implement site infrastructure, process and system changes, and site goals.
Draft initial requests for capital, operating, and staffing budgets.
Monitor, measure, assess, and improve site performance using patient satisfaction data, budgeted-versus-worked-hours reports, RVU reports, and EHR reports.
Hire, train, assign work, manage and evaluate performance, and conduct professional development planning for individuals; ensure their work supports department operational goals.
Develop staffing plans that balance customer expectations and financial constraints across walk-in and scheduled-appointment practices, and foster employee engagement and feedback.
Develop and implement departmental quality-improvement processes.
Evaluate and recommend revenue opportunities, and partner with billing, coding, and compliance teams to maximize revenue.
Operationalize strategies to improve referral efficiency, schedule utilization, appointment optimization, and patient communication.
Collaborate with clinical, financial, IT, and other service and support departments to achieve performance standards for safety, quality, delivery, productivity, financial performance, and patient satisfaction.