Physician Outreach Coordinator

INFINITE LEGACY • Baltimore, MD

20h • Onsite

About The Position

Infinite Legacy is seeking a relationship-driven healthcare professional to serve as its primary physician-facing liaison at assigned hospital partners. The role builds and strengthens relationships with physicians, residents, advanced practice providers, and hospital leaders to integrate organ and tissue donation best practices into clinical care. Through physician education, performance feedback, and hands-on collaboration, the coordinator supports timely referrals, donation huddles, and brain death and Donation after Circulatory Death (DCD) determination practices. The position develops specialized knowledge of organ and tissue donation and serves as a trusted resource to hospital partners.

This is a full-time, hospital-facing role requiring a consistent on-site presence and flexibility to meet hospital and case-specific needs. It involves frequent travel to assigned hospitals throughout Infinite Legacy’s Donor Service Area, with occasional coverage at other hospitals. Availability may be needed for active donation cases, including nights, weekends, holidays, and 24-hour on-call responsibilities.

Infinite Legacy describes its work as a mission to save and heal lives through organ, eye, and tissue donation, guided by compassion, integrity, trust, belonging, and innovation. The organization offers medical, dental, and vision insurance; a 401(k) with a 6% employer match; paid time off and holidays; company-paid life and disability insurance; tuition reimbursement; pet insurance discounts; and professional development opportunities.

Requirements

• Bachelor’s degree in Healthcare Administration, Communications, Marketing, or a related field, or an equivalent combination of education and experience. Candidates without a bachelor’s degree must have an additional four years of relevant work experience.
• At least five years of progressive experience in healthcare relationship management, physician relations, hospital development, clinical liaison work, healthcare outreach, pharmaceutical or medical device sales, or healthcare business development.
• Demonstrated success building and maintaining professional relationships with physicians, healthcare providers, hospital leaders, and other key stakeholders.
• Clinical background or significant experience working directly with physicians and clinical teams in a healthcare setting.
• Strong communication, presentation, facilitation, and interpersonal skills, with the ability to engage and influence diverse clinical and executive audiences.
• Ability to interpret data, recognize performance trends, identify opportunities, and develop strategic outreach and improvement plans.
• Experience developing and delivering educational programs and presentations for healthcare professionals, including physician-facing presentations.
• Ability to build credibility and influence clinical practice change without direct authority.
• Strong critical thinking, negotiation, creative problem-solving, and organizational skills, including the ability to manage competing priorities and strategic initiatives.
• Professionalism, flexibility, and ability to remain calm and effective in high-stress or rapidly changing clinical environments.
• Working knowledge of brain death and DCD determination criteria, organ and tissue donation best practices, and clinical donation workflows, or ability to develop this knowledge.
• Valid driver’s license, reliable insured automobile, and ability to travel throughout Infinite Legacy’s Donor Service Area (Maryland, D.C., and Northern Virginia).
• Flexible availability to support active donation cases and hospital needs, including nights, weekends, holidays, and 24-hour on-call responsibilities.
• Ability to maintain a consistent on-site presence and adapt to changing priorities and high-pressure clinical environments.

Nice To Haves

• Established relationships with physicians, particularly intensivists, emergency medicine physicians, neurologists, neurosurgeons, trauma surgeons, anesthesiologists, and hospitalists.
• Previous experience working with an Organ Procurement Organization (OPO) or transplant-related organization.
• Experience developing physician engagement strategies, physician champion programs, and clinical education initiatives.
• Experience analyzing medical record reviews, referral trends, and hospital performance data to drive measurable improvements.
• Clinical background such as Physician Assistant (PA), Nurse Practitioner (NP), Critical Care Registered Nurse, or another healthcare discipline.
• Working knowledge of brain death and Donation after Circulatory Death (DCD) determination criteria and clinical donation workflows.

Responsibilities

• Build and maintain physician relationships across assigned hospitals, including Emergency Departments, Intensive Care Units, Neurology/Neurosurgery, Trauma, Anesthesia, and Hospitalist services.
• Serve as the primary physician-facing liaison, building trust and encouraging participation in timely referrals, donation huddles, and brain death and DCD determination practices.
• Develop customized physician engagement and education plans based on hospital performance, medical record reviews, referral patterns, and improvement opportunities.
• Plan and deliver physician-focused education through grand rounds, department meetings, hospital skills days, and individual conversations.
• Conduct hospital rounds and on-site visits to strengthen relationships, reinforce donation best practices, and provide real-time support during active donation cases and referrals.
• Partner with physicians on after-action reviews to recognize successes, identify barriers, and develop solutions to improve outcomes.
• Identify, recruit, and develop physician champions who promote donation best practices and peer engagement.
• Analyze Medical Record Review (MRR) data and referral trends to identify physician- and unit-level practice gaps and improvement opportunities.
• Share performance data and provide constructive, data-informed feedback to physicians and hospital leadership; develop targeted improvement strategies.
• Collaborate with Hospital Services colleagues, hospital administrators, nursing teams, and other clinical partners to strengthen the donation process.
• Represent Infinite Legacy at physician meetings, hospital committees, and donation huddles as a knowledgeable resource.
• Maintain accurate documentation of physician engagement, educational activities, hospital profiles, performance data, and outcomes.
• Participate in organizational and hospital-partner training and help onboard new team members as needed.
• Travel to assigned hospitals and occasionally other hospitals within the service area; participate in physician meetings, education, donation huddles, and hospital committees.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance with exceptionally low employee costs and deductibles.
• 401(k) with a 6% employer match; employee contributions are 100% vested from day one.
• Generous paid time off, 10 company-paid holidays, and one personal day annually.
• Company-paid life insurance and short- and long-term disability insurance.
• Tuition reimbursement.
• Pet insurance discounts.
• Professional development and specialized education in organ and tissue donation.
• Mission-driven workplace focused on saving and healing lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level