Physician Office Specialist - Broward (Full Time, Days)

Nicklaus Children's Hospital•Fort Lauderdale, FL

About The Position

The Physician Office Specialist performs reception, clerical, managed care, billing, and administrative functions that support efficient medical office operations and the achievement of unit or department goals. The role provides support to leaders and team members and helps ensure an effective flow of information and services for patients and families. Responsibilities include welcoming and assisting patients and families, obtaining treatment consents, preparing and managing confidential documents, coordinating meetings and projects, maintaining databases and records, resolving administrative issues, and processing purchasing, IT, and travel-related requests. The specialist also supports claims processing, collects co-payments, balances the cash drawer, schedules patient procedures and services, registers and pre-registers patients, verifies payer information, obtains authorizations or referrals, and validates prescriptions when appropriate. The role must comply with applicable regulations, including HIPAA and EMTALA, and maintain current, compliant policies and documents.

Requirements

One year of related experience.
High school graduation or equivalent.
Advanced proficiency with Microsoft Office, including Word, Excel, PowerPoint, Visio, and Outlook.
Knowledge of accounting skills.
Ability to organize and interpret data for decision-making.
Ability to organize, manage, and complete complex projects and tasks involving multiple parties under tight deadlines or timeframes.
Independent and strong problem-solving skills.
Effective verbal and written communication skills.
Ability to work independently and flexibly with minimal supervision.
Ability to adapt and react calmly under stressful conditions.
Ability to maintain confidentiality of sensitive information.
Ability to prioritize and handle multiple concurrent tasks.
Detail-oriented.
Ability to represent the department or function professionally, courteously, and efficiently.

Nice To Haves

Executive-level administrative support experience.

Responsibilities

Greet patients and families in person or by telephone, respond to questions or problems, and maintain open lines of communication.
Obtain necessary treatment consents and direct families to the waiting area.
Prepare letters, reports, spreadsheets, project plans, and presentations, including sensitive and confidential materials, and meet deadlines.
Participate in meetings, prepare agendas, confirm attendees, and take minutes.
Coordinate and follow up on assigned initiatives and projects.
Scan documents into the appropriate PEDS system folders and maintain databases, mailing lists, and employee directories.
Analyze administrative problems, identify solutions, and communicate them.
Verify and submit purchasing, IT, and other requests.
Coordinate schedules, meetings, teams, and projects, and act as an organizer and ambassador for the assigned unit or department.
Comply with applicable governmental regulations, including HIPAA and EMTALA.
Update and maintain policies, guidelines, and documents in relevant systems, ensuring they are current and compliant.
Process administrative matters such as travel pre-approvals, travel reimbursements, and expense reimbursements.
Support claims processing, collect co-payments, balance the cash drawer, and complete financial documents promptly and cost-efficiently.
Organize and schedule patient treatment procedures and department activities, and schedule physician or hospital services as appropriate.
Interview patients and families to obtain demographic, payer, financial, medical, and identification information for scheduling and patient registration.
Verify third-party payer information by web or telephone and obtain appropriate authorizations or referrals for physician and hospital services.
Communicate with physicians, patients, and referral-office staff to facilitate information flow between patients and the medical office.
Obtain and validate prescriptions when appropriate.