Physician Office Specialist

OhioHealth

About The Position

Provides receptionist and clerical support to ensure patient flow, comfort, and satisfaction. The role includes answering and directing calls, scheduling appointments in the electronic medical record (EMR), entering patient information, verifying insurance, and supporting staff. The Office Specialist is expected to be organized, motivated, customer-service oriented, communicate well, and have strong computer skills. The position also supports patient registration and billing-related processes, maintains patient records, handles insurance paperwork and authorizations, and provides general office support. Responsibilities include work with industrial claims and patient documentation, attending staff meetings and in-house education seminars, and supporting office operations such as mail distribution, supply stocking, and equipment upkeep. As part of a High Reliability Organization, the role requires attention to safety, quality, and efficiency. The listed responsibilities are not exhaustive and may change.

Requirements

High school diploma or GED.
One to two years of previous secretarial experience in health care or a medical office, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Strong computer knowledge and skills.
Good communication skills.
Organized, motivated, and customer-service oriented.

Responsibilities

Greet patients, initiate paperwork, complete registration and insurance verification, collect co-payments and outstanding balances, establish payment plans, and ensure accurate information in information and billing systems.
Work EMR queues to correct registration errors.
Verify insurance electronically and manually, process insurance paperwork, and obtain pre-authorizations when necessary.
Coordinate with physician offices and third parties to obtain necessary paperwork.
Update electronic or paper patient charts, obtain signatures, file paperwork, and notify clinical associates when patients arrive.
Answer calls on a multi-line phone system, screen and direct calls, and ensure appropriate phone coverage using a computerized system.
Provide general office and clerical support, including faxing documents and completing disability, FMLA, attorney request, patient record release, and industrial claim forms and paperwork.
Work industrial claims in the EMR, including attaching requested dictation and adding diagnosis allowances and authorization numbers.
Keep patient charts organized and filed, including scanning and uploading information into the EMR.
Attend staff meetings and continuing in-house education seminars as needed.
Sort, distribute, and mail transcription as assigned.
Order and stock office supplies.
Ensure office equipment is clean and well maintained.
Provide support to appropriate staff members as assigned.
Perform duties with a focus on safety, quality, and efficiency.