Physician Office Specialist

OhioHealth

20h

About The Position

Provides receptionist and clerical support to help ensure patient flow, comfort, and satisfaction. The role answers and directs phone calls, schedules appointments in the electronic medical record (EMR), enters patient information, verifies insurance, and supports staff members. The Office Specialist is expected to be organized, highly motivated, customer-service oriented, communicative, and skilled with computers. Receptionist duties include greeting and registering patients; verifying insurance; collecting copayments and outstanding balances; establishing payment plans; correcting registration errors; processing insurance paperwork and obtaining pre-authorizations when needed; obtaining paperwork from physician offices and third parties; updating patient charts and securing signatures; and notifying clinical associates when patients arrive. The position also handles a multiline phone system, provides general clerical support, processes industrial claims in the EMR, and helps maintain patient charts through filing and scanning. Organizational and office duties include sorting and distributing transcription, ordering and stocking supplies, maintaining office equipment, and providing support to staff as assigned. The position requires attention to safety, quality, and efficiency as part of a High Reliability Organization. The job profile is an overview of responsibilities and may change.

Requirements

High school diploma or GED.
One to two years of previous secretarial experience in health care or a medical office, or one to two years of related experience and/or training, or an equivalent combination of experience and training.
Strong computer knowledge and skills.
Good communication skills.
Customer-service orientation.
Organization and motivation.

Responsibilities

Greet patients, initiate paperwork, complete registration, verify insurance, collect copayments and outstanding balances, and establish patient payment plans.
Ensure patient information is accurate in information and billing systems and correct registration errors in EMR work queues.
Verify insurance manually and electronically, process insurance paperwork, obtain pre-authorizations when necessary, and secure required paperwork from physician offices and third parties.
Update electronic or paper patient charts, obtain signatures on necessary documents, file paperwork, and notify clinical associates when patients arrive.
Answer calls on the multiline phone system, screen and direct calls, and ensure appropriate phone coverage.
Provide general office and clerical support, including faxing documents and completing disability, FMLA, attorney-request, patient-record-release, and industrial claim forms and paperwork.
Work industrial claims in the EMR, including attaching requested dictation and adding diagnosis allowances and authorization numbers.
Help keep patient charts organized and filed, including scanning and entering information into the EMR.
Attend staff meetings and continuing in-house education seminars as needed.
Sort, distribute, and mail transcription as assigned.
Order and stock office supplies.
Ensure office equipment is clean and well-maintained.
Provide support to appropriate staff members as assigned.
Perform job duties with a focus on safety, quality, and efficiency.