Medical Office Specialist - Physician Practice

Hackensack Meridian Health•Edison, NJ

1d•$21

About The Position

The Medical Office Specialist performs secretarial and administrative duties for an outpatient medical office and manages front desk functions in an ambulatory setting. The role supports the care team and helps ensure patients receive a positive experience during check-in, scheduling, registration, and check-out, as well as assistance with appointment needs and concerns after their visit. The position may require travel to provide coverage at other locations.

Requirements

High school diploma, GED, GED-equivalent program, and/or equivalent experience.
At least 1 year of experience working with the public in a customer service setting.
Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
Ability to navigate competing priorities and manage time efficiently.
Ability to travel to various locations.
Reliable transportation.
Proficient computer skills, potentially including Microsoft Office and/or Google Suite platforms.
Excellent written and verbal communication skills.

Nice To Haves

Associate degree.
At least 1 year of related work experience in a physician practice or hospital setting.
EMR/EHR experience.
Prior clerical training or knowledge.

Responsibilities

Promote patient satisfaction through friendly, helpful interactions; greet patients and visitors promptly and courteously, and communicate potential satisfaction issues to leaders.
Manage patient check-in and check-out.
Obtain and verify patient demographic information and insurance documentation.
Collect copayments and applicable balances and verify insurance eligibility.
Ensure appropriate referrals are obtained for specialty offices.
Ensure patients complete required paperwork, including face sheets, ABN forms, and HIPAA forms.
Accurately enter patient demographic information into the EMR and, depending on specialty, download specific health data into the system.
Assist patients with e-check-in, iPads, kiosks, and other needs.
Monitor and address EMR workflows, including scheduling, cancellations, registration errors, and referral information; escalate issues as appropriate to optimize provider scheduling.
Receive and direct communications through the EMR, phone, email, RightFax, and other channels; interpret routine policies and procedures, resolve routine matters, and escalate others promptly.
Review and distribute daily mail and correspondence and prepare documents and reports as needed.
Maintain patient confidentiality.
Prioritize and follow up with peers to ensure tasks are completed and high-quality patient care is delivered.
Review procedure preparation and instructions with patients as needed.
Reconcile payments for accurate daily bank deposits and sign and date completed daily cash/payment receipts.
Manage overall front-end needs and escalate issues such as low office supply inventory or peripheral equipment needs to the Practice Manager or designee.
Travel to other locations when needed to provide coverage.
Perform other duties and projects as assigned.
Adhere to HMH organizational competencies and standards of behavior.