Supervisor, Medical Office - Neuroscience - Physician Practice

Hackensack Meridian Health•Toms River, NJ

20h

About The Position

The Supervisor of the Medical Office provides coverage and support under the direction of the practice administrator and physician(s). The role coordinates and supervises clerical team members and, when assigned by the Clinical Program Manager, clinical team members. It oversees practice operations and business functions, including scheduling, registration, billing, collections, patient and team member satisfaction, and purchasing. The supervisor also serves as a liaison between the practice and administration. The role oversees day-to-day office operations, patient flow, staff assignments and schedules, billing practices, reporting, inventory, vendor activity, and facility-related requests. It supports recruitment and team member development and coordinates communication between clinical and clerical teams.

Requirements

High school diploma, general equivalency diploma (GED), and/or GED-equivalent program.
Prior supervisory experience, or at least two years of experience in a medical office and two years of progressively responsible clerical or secretarial experience involving public contact.
Excellent communication skills, leadership abilities, a positive attitude, multitasking ability, organization, and flexibility.
Computer skills, including Microsoft Excel and Word.

Nice To Haves

Secretarial science education, an associate degree in health or business administration, or equivalent work experience.
EMR experience.

Responsibilities

Oversee team members and model prompt, courteous, and helpful service to patients and visitors.
Monitor patient flow and ensure team members and patients are informed of delays.
Develop and enforce team member work assignments and maintain the master work schedule.
Work with the practice administrator to develop and implement goals and objectives.
Oversee office operations and ensure required functions are completed.
Assist with recruitment, development, and supervision of team members.
Assist in overseeing billing practices and ensure key functions are completed accurately and on time, including demographic data entry, charge and payment posting, and end-of-day procedures.
Keep current on reimbursement procedures, insurance requirements, and regulations, and communicate relevant information to team members.
Run billing reports regularly, including appointment reconciliation reports, and monitor visit data.
Assist with monthly reports covering new patient volumes, expense variances, overtime explanations, and revenue.
Ensure collected money is stored safely according to practice protocol.
Serve as liaison between the practice administrator, providers, and team members.
Coordinate clinical and clerical team activities to promote teamwork, communication, and problem solving.
Maintain adequate office inventory, monitor purchases, use approved vendors, and keep orders within budget parameters.
Help the practice administrator address facility issues by coordinating property work orders and repairs.
Follow protocols for engaging vendor services, obtain required approvals, and follow up promptly on invoice processing.
Perform other duties and projects as assigned and adhere to HMH organizational competencies and standards of behavior.