Physician Office Specialist

OhioHealth

21h

About The Position

Provides receptionist and clerical support to help ensure patient flow, comfort, and satisfaction. The role includes greeting and registering patients, scheduling appointments, handling insurance verification and payments, maintaining patient records, answering and directing calls, and providing general office support. The Office Specialist is expected to be organized, motivated, customer-service oriented, communicate effectively, and have strong computer skills. As part of a High Reliability Organization, the position requires focus on safety, quality, and efficiency. The job profile is an overview of responsibilities and may change.

Requirements

High school diploma or GED.
One to two years of previous secretarial experience in healthcare or a medical office, or one to two years of related experience and/or training, or an equivalent combination of experience and training.
Strong computer knowledge and skills.
Good communication skills.
Organized, highly motivated, and customer-service oriented.

Responsibilities

Greet patients, initiate paperwork, complete registration and insurance verification, collect co-payments and outstanding balances, and establish payment plans.
Maintain accurate patient information in information and billing systems and correct registration errors through electronic medical record work queues.
Process electronic and manual insurance verification and paperwork; obtain pre-authorizations when necessary and coordinate with physician offices and other third parties to obtain required documentation.
Update electronic or paper patient charts, obtain signatures, file paperwork, and notify clinical associates when patients arrive.
Answer and screen calls on a multiline phone system, direct calls to the appropriate office associate, and ensure phone coverage using a computerized system.
Provide general office and clerical support as assigned, including faxing documentation and completing disability, FMLA, attorney request, patient record release, and industrial claim forms and paperwork.
Work industrial claims in the electronic medical record, including attaching requested dictation and adding diagnosis allowances and authorization numbers.
Keep patient charts organized and filed, including scanning and entering information into the EMR.
Attend staff meetings and continuing in-house education seminars as needed.
Sort, distribute, and mail transcription as assigned.
Order and stock office supplies.
Ensure office equipment is clean and well maintained.
Provide support to appropriate staff members as assigned.