Physician Office Manager/Front Desk Coordinator

Innovative Healing Systems • Tarpon Springs, FL

9d

About The Position

The Office Manager/Front Desk Coordinator leads the daily operations of a growing specialty physician practice. This hands-on role balances patient service with operational excellence, helping deliver an exceptional patient experience while supporting providers, staff, and practice leadership. The role covers front-office operations, office administration, insurance and revenue-cycle support, staff development, compliance, and financial and business support. Candidates must complete and pass required medical screening, background checking, and drug testing.

Requirements

• High school diploma or GED.
• At least 3 years of medical office experience.
• Knowledge of medical terminology, patient scheduling, insurance verification, and referrals.
• Experience working with EMR/EHR systems.
• Strong Microsoft Office and computer skills.
• Excellent communication, organizational, and customer-service skills.
• Complete and pass required medical screening, background checking, and drug test.

Nice To Haves

• Associate's degree in Healthcare Administration, Business Administration, or a related field.
• Prior supervisory or leadership experience in a healthcare setting.

Responsibilities

• Coordinate daily front-office operations and patient flow.
• Greet and assist patients, visitors, and vendors professionally and compassionately.
• Manage patient registration, appointment scheduling and confirmations, and patient communications.
• Verify insurance information and maintain accurate patient records.
• Collect patient payments and support front-end revenue-cycle functions.
• Resolve patient concerns and help maintain a welcoming office environment.
• Manage daily office workflow to support efficiency and productivity.
• Coordinate provider schedules, meetings, and calendars.
• Maintain office records, forms, and documentation.
• Oversee office supplies, equipment maintenance, and vendor relationships.
• Prepare reports and administrative correspondence.
• Serve as a communication hub between providers, staff, and external partners.
• Verify insurance eligibility and benefits.
• Coordinate referrals and prior authorizations.
• Assist with claim-related inquiries and patient billing questions.
• Maintain accurate documentation in EMR and practice management systems.
• Assist with onboarding and training new employees.
• Provide coaching, support, and ongoing performance feedback.
• Promote employee engagement and professional development.
• Support implementation of policies, procedures, and organizational initiatives.
• Ensure compliance with HIPAA, OSHA, and applicable healthcare regulations.
• Participate in audits, inspections, and quality-improvement activities.
• Maintain confidentiality and safeguard patient information.
• Support practice accreditation and risk-management efforts.
• Assist with budget monitoring and expense management.
• Reconcile daily deposits and payment reports.
• Monitor productivity, scheduling, and operational metrics.
• Identify opportunities to improve office efficiency and patient satisfaction.

Benefits

• Competitive compensation and benefits.
• Collaborative and supportive work environment.
• Opportunity to make a meaningful impact on patient care.
• Professional growth and development opportunities.
• Stable and rewarding career in healthcare administration.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED